New 
Online Banking Specialist (Customer Service Center)
 TEKsystems | |
$20.00 - $23.00 / hr
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life insurance, sick time, 401(k), retirement plan, stock options
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 United States, Massachusetts, Wakefield | |
 Sep 17, 2025 | |
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*Online Banking Specialist (Hybrid/Remote)*
*Location: *Wakefield, MA *Pay Rate:* $20-$23/hour *Schedule:* * *Training (First 2 Months):* Monday-Friday, 8 AM - 5 PM (Onsite) * *Post-Training:* Remote, consistent 8-hour shifts between 7 AM - 8 PM *About the Role* Join a dynamic and customer-focused team as an *Online Banking Specialist*, supporting one of Massachusetts' most respected financial institutions. In this role, you'll be the first point of contact for online banking users, delivering exceptional service and technical support via phone and email. This is a fantastic opportunity to break into the banking industry-even if you don't have prior experience! *Key Responsibilities* * Deliver outstanding customer service to online banking users via phone and email. * Respond to inquiries with professionalism, empathy, and efficiency. * Troubleshoot and resolve technical issues related to online banking. * Process new account setups and maintain existing accounts. * Act as a liaison between customers and third-party service providers. * Support call volume for the customer service center. * Collaborate with other call center teams as needed. *What We're Looking For* * *Minimum 1 year* of customer service experience in fast-paced environments (retail, hospitality, corporate, etc.). * Friendly, outgoing, and enthusiastic personality with a "can-do" attitude. * Strong verbal and written communication skills-especially for email correspondence. * Ability to multitask, stay organized, and solve problems creatively. * Experience in a call center or high-volume phone environment is required. * Tech-savvy with the ability to troubleshoot and explain solutions clearly. * Prior banking experience is a plus but not required. *Why You'll Love This Opportunity* * *Long-term career potential* - this role is intended to convert to permanent employment. * *Career growth* - the company promotes from within and supports advancement into leadership roles. * *Comprehensive benefits upon hire* - including 401(k), pension plan, stock options, and 3 weeks of vacation. * *Supportive team culture* - collaborative, service-oriented, and committed to employee success. * *Meaningful work* - make a difference in your community through daily interactions and volunteer opportunities. * *Training provided* - no prior banking experience needed; just bring the right attitude and willingness to learn! *Pay and Benefits* The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Wakefield,MA. *Application Deadline* This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |