CL Vendor Operations Supervisor

Job Title:

Location:

What you'll do:

• Manage vendor relationships, ensuring alignment with company standards and regulatory requirements. Oversee vendor deliverables for Component 2 and Component 3 Loan Review, ensuring timely and accurate execution. Monitor and drive performance metrics: 95% productivity, 85% quality, 95% SLA completion, and <2% invalid stipulations. Identify and resolve performance issues, escalating as needed.
• Lead and develop a high-performing team, including hiring, coaching, training, and performance management. Foster a culture of continuous improvement focused on quality, efficiency, and cost reduction.
• Develop and present monthly business review materials and executive-level reporting. Create and enhance reporting tools to improve visibility, workflow management, and decision-making. Analyze data and gather requirements to recommend solutions that address business needs.
• Ensure compliance with departmental service levels, production goals, and quality standards. Audit loan files for accuracy and completeness of required reviews. Maintain web security protocols and data integrity across platforms. Coordinate with internal stakeholders to ensure vendor compliance and project alignment. Lead meetings focused on performance tracking, approvals, and prioritization of tasks.
  

What you'll need:

• 5+ years of related experience in Mortgage Industry, Regulatory Compliance, Risk Management or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable federal and state regulatory and legal compliance obligations, rules and regulations, industry standards and practices, including TRID, ECOA, HMDA, FCRA, Flood, HOEPA, HPML, Appraisal, ATR/QM, TCPA, UDAAP, and Fair Lending.
• Intermediate Microsoft Office products.
• Intermediate speaking and writing communication skills.
  

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation