Customer Service Associate

Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of healthcare facilities and long-term care organizations? Do you want to support our mission of saving lives? Then, HCSC and Miller-Keystone may be the right fit for you!

HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need.

We are seeking a Customer Service Associate for our Ambulatory Care Division in Allentown. This position will ensure that all communications with customers, proactive, reactive, new, or existing will be efficient and to the standards set by HCSC Ambulatory Care. The pay range for this position starts at $17.00 per hour based on experience. In addition, HCSC offers the following to all full-time employees:

• Medical with prescription plan, Dental, and Vision Benefits
• Flexible Spending Accounts
• Long Term Disability
• Life Insurance
• Vacation, Personal and Sick Days
• Retirement Savings Plan
• And Much More!

What you will be doing:

• Supports Ambulatory care external customers as well as staff on a daily basis through phone, email, and verbal and written communication.
• Assists the team with record keeping, reporting, and data transfers.
• Demonstrated ability to communicate clearly and professionally over the phone with clients, customers, and internal teams including active listening, courteous language, and effective call handling.

What you will bring to the role:

• High school diploma or GED is required.
• Experience with Microsoft Office applications (Outlook, Word, Excel, etc.) is required.
• Ability to read, write, and communicate fluently in English
• Able to handle difficult situations and persons tactfully and professionally
• Able to manage multiple priorities simultaneously.
• Works well in a team environment
• Call center experience is preferred.

Additional information:

This position will be based out of the Allentown Ambulatory Care facility and reports to the Customer Care Supervisor. They will be responsible for working the following schedule:

• Monday - Friday 8:30 am - 5:00 pm

• Ability to work overtime and occasional weekends as needed.

• Successful completion of a background check and drug screen are required.

EEO Statement

HCSC, Inc. & Miller-Keystone is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants are welcomed and will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. It shall endeavor to provide reasonable accommodation requested by all employees with documented disabilities who are otherwise able to perform the essential functions of their jobs.

Background checks and drug screenings are required for this position. An offer of employment is contingent upon successful completion of these screenings.