Senior Director of Operations #58246

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage - medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck

Financial protection - life insurance, short- and long-term disability insurance

Retirement security - 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation

Work-life balance - a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third

Upfront sick leave - 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1

Paid holidays - 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them

Student loan forgiveness - As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.

Additional perks - flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Close Date 10/06/2025

Job Summary

The Senior Director of Operations serves as the day-to-day operational partner for Volunteers of America Oregon (VOA Oregon), providing leadership across divisions and ensuring the effective delivery of mission-driven services. In collaboration with divisional leaders, this role serves as the operational partner for both the Treatment Division and the Children & Family Division, as well as other service lines within VOA Oregon, ensuring consistency in operations, compliance, and transformation efforts across VOA Oregon.

The Senior Director of Operations leads accreditation activities (e.g., CARF, Joint Commission, NARR) and advances organizational transformation initiatives in collaboration with internal teams and external partners. By aligning operational systems with trauma-informed care, feedback-informed treatment, and client-centered practices, this position ensures VOA Oregon's ability to deliver high-quality, sustainable services to VOA Oregon's clients.

Education & Experience

• Master's degree in healthcare administration, public health, business administration, organizational leadership, operations management, or related field; or equivalent combination of education and relevant experience.
• Minimum of 5 years of senior-level operational leadership experience, preferably in healthcare, behavioral health, social services, or public sector organizations.
• Experience overseeing complex systems with multiple sites, diverse stakeholders, and high levels of regulatory accountability.

Essential Job Duties

• Responsible for day-to-day operations across assigned divisions, ensuring alignment with organizational mission and strategic objectives.
• Implements and monitors standardized operational practices, workflows, and performance metrics to achieve efficiency, quality, and client satisfaction.
• Anticipates operational needs, evaluates risks, and develops action plans to sustain smooth organizational functioning.
• Supports organizational accreditation and certification efforts (CARF, Joint Commission, NARR), ensuring ongoing readiness and full compliance.
• Partners with program and divisional leadership to ensure that programs and facilities adhere to all federal, state, and local regulations as well as payer and funder requirements.
• Partners with Quality Assurance to implement continuous quality improvement, address adverse findings, and strengthen compliance systems.
• Partners with program, divisional, and executive leadership to translate strategic priorities into operational plans.
• Implements organizational transformation projects in collaboration with internal and external stakeholders.
• Implements change management practices that support staff engagement and adoption of new systems and approaches.
• Partners with divisional leadership to develop and monitor division budgets in collaboration with finance and program leadership.
• Allocates resources to balance efficiency with service quality and client outcomes.
• Provides leadership, coaching, and oversight to operational managers and staff, ensuring accountability and professional growth.
• Defines roles, competencies, and performance expectations; recruits, develops, and evaluates staff in alignment with organizational needs.
• Promotes succession planning and staff development to strengthen organizational capacity.
• Fosters strong collaboration with clinical leadership, ensuring coordinated operational and clinical decision-making.
• Establishes consistent communication processes across divisions, ensuring timely information-sharing and staff alignment.
• Represents VOA Oregon with accrediting bodies, community partners, and other external stakeholders.
• Ensures compliance with safety, privacy, and risk management standards across all facilities and operations.
• Responds promptly to operational challenges, adverse events, or compliance issues, implementing corrective measures to minimize risk.
• Carries out additional responsibilities as needed to advance organizational priorities and ensure smooth operations.

Knowledge, Skills, & Abilities

• Knowledge of accreditation standards and processes, including CARF, Joint Commission, and NARR, and how to maintain ongoing readiness.
• Knowledge of federal, state, and local regulations relevant to healthcare, behavioral health, and social services operations.
• Knowledge of operational systems design, workflow optimization, and performance metrics to ensure efficiency and client-centered outcomes.
• Knowledge of trauma-informed care, feedback-informed treatment, and client-centered practice frameworks and their operational integration.
• Knowledge of financial management principles, including budgeting, forecasting, and resource allocation within complex service organizations.
• Skilled in leading and managing cross-functional teams across multiple divisions, ensuring alignment with organizational strategy.
• Skilled in developing, implementing, and monitoring standardized operational policies, procedures, and quality improvement systems.
• Skilled in analyzing complex organizational challenges, identifying risks, and creating data-driven action plans.
• Skilled in building collaborative relationships with executive, divisional, and program leadership to drive operational effectiveness.
• Skilled in representing organizations with accrediting bodies, funders, regulators, and community partners in a professional and credible manner.
• Ability to translate strategic priorities into actionable operational plans that achieve measurable outcomes.
• Ability to implement organizational transformation and change management initiatives that support staff engagement and adoption.
• Ability to foster accountability, coaching, and professional growth among operational managers and staff.
• Ability to respond quickly and effectively to operational challenges, adverse events, and compliance issues.
• Ability to promote equity, inclusion, and culturally responsive practices within operational systems and staff development.

Other Eligibility Requirements

• Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit.
• Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
• Must be legally authorized to work in the United States without sponsorship.
• Must have an active driver's license, current insurance, reliable transportation and ability to meet VOA Oregon's and VOA Oregon's insurer's driver standards.

Travel Requirement

• 16-25% of work time requires local travel within the Portland metro area.

Supervisory Responsibilities

The Senior Director of Operations provides direct oversight of operational managers and staff and exercises influential oversight of operational programs across divisions, ensuring alignment with organizational standards, compliance, and strategic priorities.

Physical Demands & Work Environment

The physical demands described here must be met by an employee while performing the essential duties of this job. The employee is regularly required to sit for extended periods, use hands and fingers to operate a computer and other office equipment, and communicate effectively in person and by phone. The employee may occasionally be required to stand, walk, bend, and lift up to 25 pounds.

The work environment characteristics described here may be encountered by an employee while performing the essential duties of this job. The work is primarily performed in a professional office setting with frequent use of standard office equipment such as computers, phones, and printers. Occasional travel between program sites and to community or accreditation meetings is required. The noise level is generally low to moderate.

Individuals in this role must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for this position.