DCRM TORT MANAGER - 71248

Executive Service

Who we are and what we do:

The Tennessee Department of Treasury impacts the lives of Tennesseans every day. Treasury is responsible for many of the financial operations of state government, including managing more than $125 billion in assets through its various investment programs. We administer the States Retirement Program, RetireReadyTN, which combines the state pension plan, Tennessee Consolidated Retirement System, and the States Deferred Compensation plan. Treasury serves all Tennesseans by helping to educate and empower individuals to make informed financial choices, and by providing public-serving programs in the areas of college savings, financial literacy, unclaimed property, criminal injuries compensation, and more. This position is within the Division of Claims and Risk Management (DCRM), Tennessee Department of Treasury. The division manages funds and related activities including state employee workers compensation (WC), liability claims filed against the State, Criminal Injuries Compensation (CIC), Sexual Assault Forensic Examination (SAFE) reimbursement, Electronic Monitoring Indigency Fund (EMIF) reimbursement, and various risk management and insurance coverage activities on behalf of the State and in coordination with its agencies.

Job Overview:

The individual in this position manages a team who perform tasks to process decisions on claims filed by citizens, employees of the State, as well as requests filed by service providers for these programs. This position approves claim recommendations and supervises staff.

Key Responsibilities:

• Ensure claims are assigned timely and to appropriate claims examiners.
• Explain and follows statutory, procedural, and other requirements as needed to fulfill responsibilities which vary depending on the claim.
• Supervisory review of claim decisions for the Tort Claims Program ensuring decisions comply with statutory law and procedures to effectively and efficiently maintain the claims process.
• Oversee daily claim payment review and release.
• Observe and provide feedback on the strengths and weaknesses shown by staff.
• Assist management with training, coaching, and corrective action on performance of service counselors.
• Prepare performance reviews on direct reports by the scheduled deadlines.
• Provide exceptional customer services in a sensitive, professional and meaningful way to various internal and external customers both on the phone and in written correspondence.
• Support or perform other program/process objectives or goals of the division as assigned.

Minimum Qualifications:

1. Graduation from a four-year college or university with a bachelors degree in related field and at least five years experience in claims handling and/or supervisory/management of claims.
2. Must have ability to communicate professionally and effectively with the public, state agencies, universities, and colleagues.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.