Credit Services Specialist (Refunds)

Credit Services Specialist (Customer Service) (CCO155)

Do you have a passion for helping others? Looking for a Credit Services Specialist position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

BE PART OF THE CONNECTION

As a Customer Service Credit Services Specialist, your focus is supporting internal and external customers with Credit Services matters utilizing various communication media. You'll work to resolve issues and establish positive relationships with customers. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES SPECIALISTS ENJOY MOST

• Helping customers resolve their issues
• Being trained by and learning from an experienced supervisor
• Working in the different areas of Credit Services
• Identifying and presenting improvement opportunities

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related field: 1 year, Collections or customer service: 2 years, Resolving difficult and escalated issues: 2 years
• Education: High school diploma or GED
• Technical Skills: Knowledge of electronic order entry systems
• Skills: Excellent written and verbal communication with internal and external customers
• Schedule: Some travel required

Preferred Qualifications

• Ability to solve practical problems with a variety of variables
• Effective multitasking and decision making in a fast-paced environment
• Skill to present information to technical and nontechnical audiences