Supply Chain Service Coordinator

Location:

In particular you will:

• Provides onsite and remote support for Airgas's supply chain solution (referred to as Outlook) for gases, welding, and safety products as wells as MRO supplies. Installs, trains, repairs & trouble-shoots (on-site, phone, email, and remote) for both internal and external customers.

  • Sets-up, programs, and troubleshoots Airgas's product vending machines including PC configuration, help desk support, setting up and maintaining simple networks for data, product testing, software testing, and technical writing of programming/processes.

  • Troubleshoots machines and repairs as necessary while also being able to train local team members on same.

  • Responds to customer requests for assistance in a timely manner based on established guidelines for machine service.

  • Resolves requests for support in a timely manner by addressing issues within the guidelines established for the various priorities.

• Provides communication to both manager and customer including regular status updates for critical and high priority open issues communicating with the user on progress in resolving support cases & bi-weekly updates for medium and low priority open issues with manager.

• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.

  • Provides back-office sales support to sales team members in their efforts to market Outlook Supply Chain Management Programs.

  • Assists with development of site specific Outlook service programs through: feasibility studies, preliminary customer proposals, detailed customer site audits, work scope definitions, cost saving evaluations, and customer transition planning.

• Communicates to internal and external customers the merits and features of the following:

  • Airgas's electronic data inventory vending solution, Outlook.

  • The features of Outlook's advanced asset utilization system, Airgas Inventory Management (EZ TRAC).

  • Assists with proposing viable vending supply chain solutions based on customer's needs.

• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.

• Maintains work activities in the EZ TRAC electronic case tracking system.

  • Tracks all requests to implement the EZ TRAC system at existing customers or prospects.

  • Tracks all customer statistics related to EZ TRAC customer utilization.

  • Tracks customer issues and any software bugs for resolution.

• Special projects and other duties as necessary.

• High School Diploma or GED Required. Two to four year college degree preferred.

• Must have prior inventory management, customer service, sales and/or PC help desk related experience.

• Prior route sales experience a plus.

• Prior experience with welding and safety products preferred.

• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).

• Ability to provide administrative support for a Database Management System (DBMS).

• Must have knowledge of software and hardware installation.

• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

• Ability to problem-solve and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to spend up to approximately 70% to 80% of time traveling to customer locations in assigned territory or region.

• Occasionally must be able to lift and/or move up to 80 pounds pounds with the aid of material handling equipment. Frequent local travel (75%-80% of work time).

• Must have a valid US driver's license.

• Job requires visitation to various Airgas and customer sites that have varying environments/conditions, layouts, and accessibility.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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