UAT Business Application Lead

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Lead UAT Business Applications Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

In this position you should have the following;

Lead and coordinate User Acceptance Testing (UAT) for CLA's internally developed software applications. This role ensures business readiness by aligning scope with Product, preparing the organization for testing, facilitating tester engagement and communications, coordinating issue resolution, and enabling informed go/no go decisions. The Lead serves as a trusted partner to business and technology teams and continuously improves how UAT is planned and executed.

The ideal candidate is a strategic, results-driven professional with a strong understanding of business processes and technology. They are proactive in identifying issues, comfortable working across teams, and skilled at translating business needs into actionable testing activities. This person communicates clearly with both technical and non-technical stakeholders, thrives in a collaborative environment, and is committed to continuous improvement. Experience leading user acceptance testing, coordinating cross-functional teams, and driving process enhancements is essential.

How you'll create opportunities in this Lead Business Applications Analyst role:

Responsibilities:

75% hands-on: coordination & delivery of UAT activities Plan & align:

• Partner with the Product Owner to confirm UAT scope, timeline, and readiness criteria; identify tester personas and required access/tools.
• Proactively validate new features and changes from a business process perspective before formal business user testing begins, identifying issues or gaps early to ensure a smooth UAT experience.
• Enable testers: Provide clear tester facing materials (what's changing, how to participate, where to give feedback) and set the cadence (kickoff, brief check ins).
• Readiness oversight: Ensure environments, data, access, and roles are in place for effective testing (in partnership with engineering and support teams).
• Facilitate execution: Run the UAT cadence, track progress, surface risks, and keep stakeholders informed with concise updates.
• Coordinate triage: Guide the flow of feedback and issues, align priorities with Product and Engineering, and ensure retest/confirmation where appropriate.
• Support sign off: Consolidate outcomes, summarize results, and support timely business sign off.

25% administrative tasks including mentorship, strategic planning, and process improvement

• Stakeholder communications: Maintain transparent, timely updates to testers, business leads, and delivery teams; promote a positive tester experience.
• Governance & metrics: Operate in alignment with the UAT Playbook and report key measures (e.g., defect discovery, tester engagement, user satisfaction) to drive continuous improvement.
• Practice development: Mentor the analyst on the team and contribute to playbook, templates, sharing lessons learned, and helping the team adopt new best practices..

What you will need:

Technical background must-haves:

* Azure DevOps (work items/queries/dashboards for UAT coordination)

* Agile methodology; ITIL/service awareness

* Business analysis and operational support foundations

* Comfort with analytics and reporting

Experience must-haves:

• Leading UAT or business acceptance efforts in partnership with Product, IT, Data, and Business Implementation teams
• *Project coordination and stakeholder facilitation (kickoffs, status, tester engagement)
• Communicating clearly with both technical and non technical audiences
• Driving outcomes through metrics and continuous improvement

Technical background nice-to-haves:

• ServiceNow or similar for access/issue intake
• SharePoint/Teams for tester communications and artifact management
• SQL (basic data review/validation), API familiarity, cloud services
• ERP/CRM domain exposure
• Data visualization (Excel/Power BI)
• Process mapping literacy (BPMN/Visio/Lucid)

#LI-JH

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Click here to learn about your hiring rights.

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.