Manager, Training at Steritech

Key Relationships

• BSB Leadership team

• Training Team

• Field Operations

• RTX Training

• RTX Safety

Job Summary

The Steritech Training Manager plans, develops, executes and manages training programs for company employees. The Manager acts as liaison and advisor to the organization's leadership and facilitates initiatives across the organization. This position will be responsible for designing, implementing and measuring training across the entire Steritech business. The person in this position will be accountable for continuously improving and driving consistency of all BSB training including specialist field training and all other functional training.

Key Performance Indicators

Client satisfaction, Business quality measures
Client Retention, Employee satisfaction, Training effectiveness, Training quality measures

Principal Duties and Responsibilities

• Develops and executes a comprehensive training strategy that aligns with the organization's objectives and goals.

• Collaborates with leadership and clients to identify and prioritize key strategic initiatives that can be informed and enhanced through training and education.

• Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.

• Propose, refine and execute the future vision for the training function and organizational development at Steritech.

• Leads, mentors and manages a team of educators and training developers, fostering a culture of collaboration, learning and continuous improvement.

• Directs the design, development, and execution of high quality, effective training programs for the Steritech business.

• Leads the collection, organization and communication of data to illustrate the state of the training program.

• Gauge effectiveness of training objectives and accomplishments through discrete measurement.

• Identifies and incorporates best practices and lessons learned into program plans.

• Collaborates with cross functional business partners to implement Training and Organizational Development Strategy.

• Consults with senior management on performance, organizational and leadership matters.

• Defines direct measures required to enhance employee job performance and overall company performance.

• Manages the development of learning activities, audio-visual materials, instructor guides and lesson plans for the business.

• Coaches and empowers team members to be strong future leaders in the organization.

• Provide data driven insights and recommendations to external stakeholders to support their decision making processes.

• Stay abreast of emerging technologies, tools and methodologies in the data analytics field and recommend adoption when prudent.

• Define KPIs for training initiatives and regularly assess the impact of analytical insights on business outcomes.

• Proactively identify opportunities for improvement in the training function and create solutions that improve profitability or make work more efficient for our teams.

• Performs all other duties as assigned.

Required Experience

• 5+ years experience in leading, designing and implementing effective corporation wide training programs.

• Experience in the (foodservice/grocery/convenience/QSR) industryExperience desired

• Thrive in a fast-paced and changing environment while focusing on delivering repeatable, reliable solutions with flawless execution and superior customer service.

• Ability to read situations, adjust and influence others.

• Attention to detail with strong organizational and prioritization skills; ability to manage multiple initiatives and deadlines simultaneously.

• Proficiency in Google applications (docs, sheets, calendar, drive, etc) and Microsoft products (Excel, Powerpoint).

• Must be a self-starter with the ability to perform independently in high pressure and dynamic situations with skill and tact

• Excellent communication skills, both verbal and written

• Ability to demonstrate data analysis skill and ability to apply this to business situations

• Proficiency with Business Intelligence Tools such as Power BI, Tableau and QlikView supporting different districts/areas of the business at once.

• Experience with presenting data to the Leadership team.

• Experience managing large projects.

Required Leadership Traits and Characteristics

• Strong coach who builds and develops individuals and teams

• Analytical thinker who leverages data and analytics to frame and solve problems

• Develops and links businesses processes to results

• Good listener and clear communicator both oral and written

• Solid relationship builder

• Respectful, confident and enthusiastic through all situations

Formal Education, Qualifications or Training

• Bachelor's degree relating to corporate training, training design or organizational development.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.