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Position Title: Marketing and Communications Specialist, 988 Suicide & Crisis Lifeline
Department: Communications, 988 Suicide & Crisis Lifeline
Reports to: Marketing and Communications Manager
Location: Remote
Schedule: 9-5, M-F
Salary Range: $65,000K - $75,000K
*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.
Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society where emotional wellness can be a reality for everyone.
Position Summary:
- The Marketing and Communications Specialist is responsible for supporting the day-to-day communications, external collaborations, and administration of the 988 Suicide & Crisis Lifeline, a program administered by Vibrant Emotional Health and funded by the Substance Abuse and Mental Health Services Administration (SAMHSA). The ideal candidate is detail-oriented, enjoys keeping up with news and current trending topics, is skilled at research and is an excellent writer. The candidate will also have strong interpersonal skills, an ability to build interdepartmental relationships, and be customer service oriented and collaborative.
- Reporting to the Manager of Marketing and Communications, this person will support the execution of marketing and communications related to the no- and low-cost collaborations program in support of the 988 Lifeline's grant goals and requirements. This includes research, warm and cold outreach to potential collaborators, meetings, and strategic planning, execution, and tracking of collaborations from start to finish with support and guidance from the Manager of Marketing and Communications.
- The Specialist will play a lead role in supporting written correspondence to members of the general public who submit inquiries to Vibrant about the 988 Lifeline via the 988 Lifeline website's Contact Us form. This person will track and respond to inquiries, collaborate with other teams to troubleshoot questions (STP, QI, etc.), and work proactively with these same teams to update templated responses and build new responses as necessary. The Specialist will also be well-versed in publicly-facing, help seeker 988 language and will be able to develop answers to inquiries on an ad hoc basis with guidance from their supervisor.
- The Specialist is also responsible for redacting all positive testimonials that are submitted via the 988 Lifeline website for regular review and approval by the Director of Marketing and Communications Campaigns, and tracking and reporting on testimonials received.
- The Specialist will also support the creation of public education messaging, tools, and website content in support of suicide prevention and mental health for the 988 Lifeline as requested.
Duties/Responsibilities:
- Help facilitate 988 Lifeline no- and low-cost collaborations through the lifecycle: conception to completion.
- Track metrics and create reports based on needs and goals as required by SAMHSA.
- Lead the Comms team's portion of Contact Us responses; track metrics related to Contact Us for visibility to SAMHSA.
- Track and redact positive testimonials from Contact Us form.
- Support the creation of public education messaging, tools, and website content using approved help seeker language
Required Skills/Abilities:
- Experience conceptualizing and creating public digital messaging campaigns and materials, with a focus on addressing sensitive, complex and timely subject matter
- Experience working with external and internal partners and teams
- Managing multi-partner projects
- Experience with digital platforms, including website CMS, Asana, etc.
- Detail oriented;
- Excellent writing skills, including proofing and editorial
Required Qualifications:
- Bachelor's degree in marketing, public relations, journalism, media studies, communications or a related field
- 2-4 years of professional work experience in a marketing and communications department of a complex organization; editorial and/or public relations experience in a nonprofit mental health, health, or human services organization a plus
- Track record of implementing and facilitating projects from conception to completion
- Ability to meet deadlines and anticipate future needs
- Experience creating reports and tracking metrics
- Flexibility and occasional availability on evenings and weekends for organizational needs
- Some travel required; less than 10%
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time
- Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Will frequently communicate over video calls with internal and external stakeholders
**This role is endowed/subsidized through September 2026, with the possibility of renewal based on performance and funding**
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal-opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address
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Vibrant Emotional Health
$65,000K - $75,000K
401(k)
Sep 15, 2025