Records Information Management Technician

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

The Records Information Management Technician performs a variety of duties in the Records Information Management Unit (RIM) associated with the maintenance and use of the Human Services' physical and electronic records and mail distribution systems in two county locations. The RIM Technician will perform all aspects of the preparation, scanning, routing, and quality assurance of paperwork, while meeting quality, document management, and timeliness goals and requirements. The RIM Technician addresses and resolves internal and external questions or issues. RIM Technicians receive on the job training for maintaining physical and electronic mail and records, based on program business rules/needs and the navigation of different computer systems and equipment.

*Utilizes resources to research, investigate, and contact necessary parties to identify documents with limited information, in order to select the proper case and to meet timeliness deadlines.
*Completes hands on training for navigating various computer systems; including but not limited to prepping, scanning, routing, indexing, and state/county programs.
*Applies trained knowledge of processes and method/routing rules for determining the case selection for proper routing of received documents.
*Serves as a subject matter expert on all aspects of records and mail job duties.
*Archiving and processing of all web/online based applications and case verification documents, to assist program specialist in eligibility determination.
*Researches, updates, and creates household compositions for case records based on most current client provided information.
*Performs retrieval, logging, processing, and scanning of deliveries and incoming mail.
*Organizes, prepares, processes, and adequately chooses the most fiscally responsible postage/services of outgoing mail using mail meter, folding/inserting equipment, and service provider resources.
*Maintains, troubleshoots, and places repair calls for mail and other office equipment, as necessary.
*Maintains confidentiality standards when handling confidential material for the department.
*Collects, secures, and replaces shredding bin receptacles throughout the Human Services building.
*Works with several state and county computer systems, including but not limited to Colorado Benefits Management System (CBMS), TRAILS, ACSES, and Childcare Automated Tracking System (CHATS), HSConnects and eDOCS.

REQUIREMENTS:
Skills, Abilities and Competencies:
*Ability to effectively work independently or as a team member to achieving common work goals and maintain effective working relationships with peers, clients, vendors, and management.
*Ability to logically research, organize and prioritize workload through sound decision and judgment.
*Ability to effectively complete work in a timely manner to meet processing timelines guidelines with frequent interruptions.
*Ability to handle and resolve conflicts, disagreements, and difficult conversations in a constructive manner.
*Ability to maintain professionalism and a calm demeanor while working in high volume, high stress, and fast paced work environment, using effective communication in a diverse team with different communication styles.
*Knowledge of basic office/equipment skills, numeric filing skills, and use of software including Microsoft Office Suite programs, such as Outlook, Word, and Excel.
*Must attend, successfully complete, and pass all required training modules and program access requirements.
*Takes responsibility for own actions and identifies and solves problems without specific direction.
*Communicates in an open, candid, and consistent manner, while seeking new ideas and job duty improvements.
*Explains concepts and procedures clearly and completely while maintaining attention and interest.
*Seeks involvement from diverse perspectives and areas of the department, county, or external partners/vendors to problem solve.
*Utilizes logic and reasoning to identify alternative solutions, conclusions, or approaches to everyday problems while being thorough, accurate, and reliable when performing and completing job tasks.
*Utilizes good judgment when considering costs, benefits, and potential actions.

Behavioral Competencies (these are required for all positions at ACG):
Accountability Accessibility Inclusivity Integrity

Education and Experience:
*High School Diploma or GED equivalent
*1+ yrs office/clerical experience
*Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:
*Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
*Possession of a valid Class "R" Colorado Driver's License or the ability to obtain one within two weeks of appointment.

Post-Employment Requirements:
*Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
*Must maintain a good driving record in accordance with Arapahoe County Risk Management Guidelines.

WORK ENVIRONMENT:
*Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.
*Spends 50% of the time sitting and 50% of the time either standing or walking.
*Occasionally lifts, carries, pulls or pushes up to 75 lbs.
*Occasionally uses cart, dolly, or other equipment to carry in excess of 75 lbs.
*Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
*Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
*Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
*Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Privacy Rights 24
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf

Privacy Rights 25
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf

* Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.