Customer Care Account Manager

We are looking for a Customer Care Account Manager to be the supportive force that empowers our Customer Service team! The Customer Care Account Manager is a critical role within Brady PDC as the CCM will act as a customer liaison and trusted representative for assigned accounts, assisting with any concerns or complaints providing information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. As such, the Customer Care Specialist position is a hybrid, with responsibilities within Customer Care and Inside Sales. As such, The CCM manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction. Customer Care is also responsible for the accurate and timely entry of new sales orders including editing, analyzing and interpreting incoming orders for all lines of business. Additionally, the CCM can also provide recommendations to customers for new products and assist in lead generation.