Order Fulfillment Specialist

The Order Fulfillment Specialist (OFS) plays a key role in supporting Marvin's Customer Services division by reviewing and validating the orders placed in Marvin systems. This internally facing role focuses on ensuring order accuracy and completeness, particularly for engineered-to-order and highly customized products. The ideal candidate will have strong analytical skills, an interest in AutoCAD, and a comfort level with math and technical detail.

Review and validate customer orders within Marvin systems to ensure accuracy and completeness.
• Collaborate with internal teams including Customer Care Agents, Technical Support Representatives, and Architectural Project Coordinators to resolve order-related inquiries.
• Utilize Marvin documentation and systems (OMS, ICIM, Salesforce) to support order fulfillment processes.
• Assist in creating bills of materials for production based on product specifications.
• Partner with divisional team members to deliver a high-quality internal customer experience.
• Maintain clear and professional communication throughout the order review process.
• Support onboarding of new partners as needed, with a focus on internal coordination.

• Strong analytical and problem-solving skills.
• Interest or experience in AutoCAD and comfort with mathematical concepts.
• Excellent communication and interpersonal skills.
• Ability to learn and navigate Marvin systems (OMS, ICIM, Salesforce).
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively across teams.
• Product knowledge or ability to source technical information effectively.

• Experience in a technical or order-processing role.
• Familiarity with engineered-to-order products or manufacturing environments.
• Post-secondary education in a related field (e.g., drafting, engineering, business) is a plus.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.