Product Support Consultant - Power Systems

Are you passionate about helping customers keep their equipment running at peak performance? Milton CAT is looking for a Product Support Consultant to join our Power Systems team. In this role, you'll be the go-to expert for Caterpillar parts, preventative maintenance, and repair solutions, helping customers reduce operating costs and minimize downtime.

Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory.

Pay Range: $60,000-$80,000 + quarterly bonus.

Why You'll Love Working at Milton CAT

Milton CAT is the Northeast's exclusive distributor of Caterpillar equipment, engines, and generators. We're a privately held company that values our employees and invests in their growth.

We offer:

Competitive pay with bonus potential
• Paid Time Off + 8 paid holidays
• Health, Dental & Vision insurance (Employee & Family)
• Disability & Life Insurance
• Retirement Plan with company match
• Tuition Reimbursement (after 1 year of service)
• Safety & Wellness Programs
• Extensive training and career development

• Build strong relationships with customers and recommend parts and service solutions
• Promote Milton CAT's product support programs (e.g., loadbank testing, cooling system service, engine/generator overhauls)
• Promote, develop, and sell maintenance contracts
• Provide parts and service quotes to customers
• Create and maintain profiles on all major parts and service competitors
• Report lost parts and service sales
• Meet targets for sales, profits, units, and close ratios
• Keep updated machine population in assigned territory
• Coordinate service and parts delivery to ensure top-tier customer experience
• Generate new business and meet sales goals
• Provide training and support for equipment operation and maintenance
• Maintain customer accounts using CRM software
• Be available to support customers after hours when needed
• Participate in business and trade events; maintain membership in trade organizations
• Perform all other related duties as assigned

• Associate degree or trade school certification, plus a high school diploma
• 3-5 years of experience supporting Prime/Standby Generators in a parts or service role
• 3-5 years of direct experience in the generator industry (e.g., sales/support company, facility management, wholesaler, or rental provider)
• Proficiency with Microsoft Office and CRM software
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• A proactive, customer-first mindset with a sense of urgency
• Ability to work independently and manage time effectively
• Strong organizational skills in a fast-paced environment
• Willingness to work after hours when needed to support customers
• Ability to travel for training, including occasional overnight stays
• Basic math skills
• Valid driver's license with a clean driving record

Preferred:

• Sales or territory management experience
• Knowledge of Caterpillar products
• Experience with diesel/gas engines or generator-related business

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.