DGS DISTRIBUTION MANAGER - 09102025-71106

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, POSTAL SERVICES DIVISION, DAVIDSON COUNTY

This is an on-site position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of distribution, and/or strong mail handling experience for a large organizations or mail house, including at least one year in a supervisory role.

Necessary Special Qualifications: Positions in this class must meet the following requirements:
1. Have a valid motor vehicle operator license.

Overview

Under general direction, is responsible for overseeing the transportation requirements for the distribution of all state mail within the metro area and the delivery of raw and finished printed materials for the Department of General Services utilizing divisional fleet and contracted carriers, and supervisory work of average difficulty; and performs related work as required. This is the second supervisory level class in the DGS Distribution series. An employee in this class is responsible for planning delivery routes, overseeing the distribution process, and ensuring private carriers deliver statewide according to contracted specifications. This class differs from the DGS Distribution Supervisor in that an incumbent of the latter does not have oversight responsibilities for all divisional operational transportation requirements spanning the entirety of the state.

Responsibilities

1. Plans and monitors all routing of deliveries for commercial printing, digital printing, and distribution center operations: consolidates deliveries as appropriate; analyzes transportation costs to determine most cost-effective shipment method; analyzes high volume mail receipts and adjusts delivery routes as needed.

2. Assesses mail addressed to the Capitol or from an inmate for any threatening language or hazardous materials: identifies and quarantines targeted mail; moves targeted mail to the biohazard room where it is screened for hazards/threats using x-ray, glovebox, or both, strictly following protocol; gauges potential threat and take protective steps (e.g. enacting the mail screening workflow) in order to protect facility integrity and all state workers working within the facility.

3. Oversees and audits safety inspections on all incoming mail and vehicles and/or equipment used: reviews incoming mail to verify safety and security guidelines are followed; analyzes reported suspicious mail and packages to determine potential threat; implements emergency action in case of perceived immediate treat (i.e. powdered substance); confirms motorized or non-motorized equipment checklists have been completed; ensures pre-inspection has been conducted on all delivery vehicles; schedules service calls needed for malfunctioning vehicles or equipment; plans maintenance of delivery vehicles.

4. Manages the sorting and moving of mail to prepare for delivery: acts as administrator for trackable mail scanned into automated tracking and proof of delivery system; moves potentially hazardous or threatening mail to screening area; determines threat level of questionable packages and mail, and exercises deployment of counter measures when warranted; conducts random checks on sorted letter cased mail to confirm proper categorization and distribution of the mail.

5. Manages supervisory staff in the mail distribution center, and truckload delivery agents: develops job performance plans; documents performance; provides performance feedback and developmental guidance.

6. Communicates with customers regarding delivery issues: notifies customer of issues and/or changes with mail/delivery routes; resolves address issues on inbound mail and packages; informs customers of irregular mail volumes that may affect delivery; communicates with transportation vendors to resolve issues with shipments and/or billing reconciliation.

Competencies (KSA's)

Competencies:

1. Directs Work
   
2. *Manages Conflict
   
3. Customer Focus
   
4. Communicates Effectively
   
5. Instills Trust

Knowledges:

1. Administration and Management
   
2. Customer and Personal Service
   
3. Transportation
   
4. Production and Processing
   
5. Public Safety and Security

Skills:

1. Active Learning and Listening
   
2. Coordination
   
3. Critical Thinking
   
4. Judgment and Decision Making
   
5. Management of Personnel Resources

Abilities:

1. Auditory Attention
   
2. Inductive Reasoning
   
3. Problem Sensitivity
   
4. Reaction Time
   
5. Selective Attention

Tools & Equipment

1. Delivery Vehicles
   
2. Package Tracking System
   
3. X- Ray Machine
   
4. Biohazard/Isolation Equipment
   
5. Automatic Sorter

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.