Program Supervisor - MEC (American Sign Language)

Position Summary

The purpose of this position is to lead a team of Occupational Communication Specialists (OCS) and assist in the day to day operations of the Minnesota Employment Center (MEC) serving people who are Deaf, DeafBlind, and Hard of Hearing. MEC operates in a partnership between Rise and Lifetrack.

Essentials Duties:

Key Expectations

• Standards of Excellence Commitment: All Rise employees are expected to commit to, sign and follow-through on Rise's Standards of Excellence. Refer to "Standards of Excellence Commitment" document. In the Employee Handbook.
• Person-Centered Practices: Learn and consistently perform person-centered practices: Identify those things that are important to people who receive support; implement strategies to assure they are present in day-to-day life. Identify areas where change can happen without permission. Act on those areas.
• Communication: All Rise employees are expected to communicate effectively with other staff, external stakeholders and people we serve in a respectful and timely manner. This includes but is not limited to reading and responding to email in a timely manner, answering and responding to phone calls and voicemails, foster open communication; listening to others; preparing professional written communications as needed.
• Safety: Ensure adherence to safety policies and procedures and safe work practices. Ensure employees are equipped with the information, instruction, training and supervision that they need to work safely. Identify, assess and control hazards at assigned work location. Ensure vehicles, equipment, tools, PPE are properly maintained, and employees are aware of proper usage. Encourage early reporting of accidents/incidents, conduct accident investigations, and assist with initiating suitable return to work tasks after a workplace injury. Take reasonable care to ensure your own, co-workers and persons served safety and health. Comply with state motor vehicle laws and regulations. Act as a role model by demonstrating safe work behaviors.

Essential Functions:

• Communication - communicate clearly, actively listen to others, covey information in writing that is concise and well-organized, build strong relationships, act with integrity, and foster trust.
• Build and maintain effective working relationships with site contacts and maintain business partner's expectations for productivity, quality, etc.
• Supervise and support team members doing competitive community job placements for people served in MEC program
• Manage incoming referrals for multiple programs and assign cases to team members
• Assist Program Manager with program management and oversight
• Build and maintain effective working relationships with community partners and address issues and concerns raised by partners or people served
• Conduct hiring process for team members including updating job postings, setting performance expectations and following Rise's interviewing and selection process
• Assist Program Manager in maintaining data integrity to ensure accurate and consistent data is stored in the system. Establish visual and written tools for use by the entire team for training on case management software system and EE processes. Focus on training around how to use case management software systems and effective documentation.
• Provide 1:1 and group training on case management software systems and EE. Train team members to use the EE systems and to complete the paperwork.
• Interns/volunteers - Assist MEC leadership in mentoring and coordinating interns and volunteers.
• Ensure team members provide case management services including the efficient, timely and accurate use of documentation in our case management software system
• Complete all required annual training on time using Rise's online learning management system.

Key Competencies

• Service-focus - focus on customer (internal and external) needs
• Interpersonal skills - positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment
• Self-management - use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.
• Compassion - genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others
• Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.

Required Education, Experience, and other Qualifications

• Ability to communicate using American Sign Language. Must pass the SLPI at Advanced+
• Knowledge of various supported employment service delivery models, job development, and job retention skills
• Ability to work with diverse groups including team members, people served, community partners and internal management
• Excellent time management and multi-tasking skills with strong ability to problem solve
• Proficient with Microsoft Office software (Outlook, Word, etc.) and interest to learn and become proficient in case management software system.
• Ability to travel between multiple work locations throughout the state, often visiting multiple locations in the same day without advanced notice.
• Current, valid driver's license
• A driving record that demonstrates safe, legal driving habits
• Compliance with Rule 11 and MVR background check required

Preferred Education, Experience, and other Qualifications

• Previous experience practicing person-centered techniques with people with disabilities or other barriers to employment
• 1 year of related work experience preferred

Benefits

Wages: $47,736.00 - $50,960.00/year depending on qualifications

• Medical insurance - single employee coverage less than $90/month
• Dental insurance less than $17/month
• Vision insurance
• 401(k) with a 100% vested employer match
• Rise sponsored Basic Life & AD &D insurance
• Voluntary Life, Short Term, and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
• Employee Assistance Program
• Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays and 48 hours of ESST time per year
• Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
• A fun team environment that supports your professional development and opportunities for career advancement.
• Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.

Are you looking to work with a diverse team of professionals? Do you want to work in a fun environment while supporting others to live a life of possibilities? Then join Rise, Inc.!

Rise values being a person-centered organization. This impacts how we carry out services for the people we support and our organizational culture. We encourage people's unique individual differences and celebrate the ways our team members contribute to our community. We believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Our goal is that those we serve, and our team members always feel valued and respected.