New

Operations Support

Maersk Agency USA, Inc.
parental leave, paid time off, 401(k)
United States, Georgia, Stone Mountain
Sep 09, 2025
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Operations Support in Mountain, GA! 4:30am-12:30pm Tuesday-Saturday Bilingual: English/Spanish preferred Logistics dispatching experience preferred About the Role: We are seeking a highly organized and customer-focused Operations Support to join our team. This role is critical in ensuring smooth day-to-day operations, coordinating logistics, and delivering exceptional service to our client, their customers and internal teams. Key Responsibilities: Dispatch and coordinate drivers/routes to ensure timely deliveries. Monitor delivery schedules and proactively resolve delays or issues. Serve as the primary point of contact for customer inquiries, complaints, and service requests. Maintain accurate records of dispatch activities, customer interactions, and service outcomes. Collaborate with vendors, our client and customer service teams to ensure operational efficiency. Use dispatch software and tools to manage workflows and communication. Provide real-time updates and support to our client and management. Identify and escalate operational challenges to management as needed. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $20-$21 per hour *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.