Fixed Site Collections Manager

As a Fixed Site Collections Manager, you will provide strategic oversight and leadership for multiple fixed collection sites throughout the Wisconsin region. You'll ensure that each facility meets regulatory requirements and production targets while promoting a diverse portfolio of blood products, including whole blood, Power Red cells, platelets, and plasma.

In this role, you will oversee collection teams within the region to ensure the achievement of collection goals, business initiatives, and quality metrics. In this role, you will use your biomedical knowledge, logistics/supply chain experience, strong leadership skills, and the ability to manage union relations to lead our collections teams. You will enforce organizational policies, drive production, and embrace cultural initiatives. As a change agent, you will lead teams through transformation, fostering future leadership and collaboration. Your operational mindset and communication skills will be key to driving success and efficiency.

Provide support, development, and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned fixed site opeartions, and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to the achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and/or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including load, set up, maintain, and tear down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects
• Travel: up to 60% within the region

Pay Information: The salary range for this position is $89000 to $95,000

Note that American Red Cross salaries are aligned to the specific geographic location where the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This is an on-site position, based out of our Madison, WI, location. This role will require regular and consistent travel within the region, as well as out-of-state travel, as business needs dictate.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelor's degree required.
• Experience: Minimum 5 years of related experience (in the biomedical field) or equivalent combination of education and related experience required. (Biomedical experience cannot be substituted.
• Minimum of 3 years of management experience, demonstrating strong leadership skills and the ability to effectively guide and motivate teams.
• Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred.
• Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement appropriate solutions as required.
• Ability to work independently while developing a functioning team. Must have excellent public relations skills, interpersonal skills, and the ability to effectively interact with all levels of staff, hospital personnel, physicians, volunteers, and donors.
• Excellent verbal and written communication skills, including training, presentation, and negotiation skills.
• Proficient with Microsoft Office applications, including PowerPoint and Excel.
• A current, valid driver's license and a good driving record is required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• Change management experience
• Experience working in supply chain management/logistics
• Experience working with union staff; able to manage union relations
• 5+ years of leadership experience within the Blood banking/blood product industry

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition