New

IT Support

TEKsystems
$24.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Aug 21, 2025
Description POSITION SUMMARY: The Senior Support Analyst will be a member of a talented, geographically dispersed support team. This team member will provide technical support across a wide range of technologies for office and floor associates in this fast-paced distribution center environment supporting end user hardware, software, RF and printer technology at the distribution center. CORE JOB DUTIES & RESPONSIBILITIES: Assists in the investigation and resolution of issues relating to applications. Assists with specified procedures Undertakes the identification, registration and categorization of incidents. Gathers information to enable incident resolution and promptly escalates incidents as appropriate. Maintains records and advises relevant persons of actions taken. Deploys, sets up, tunes and calibrates radio frequency/analogue elements following maintenance schedules and using appropriate tools and test equipment. Incorporates hardware/firmware modifications. Assists with setting up, tuning and functional checks of radio frequency/analogue elements. Resolves faults down to line replaceable unit (LRU) level or escalates according to given procedures. Carries out user confidence checks and escalates faults according to given procedures. Performs simple security administration tasks. Maintains relevant records and documentation. Monitors and performs requests for service, following agreed procedures. Promptly allocates calls as appropriate. Records incidents and service requests and maintains relevant records, inform users about the process and advises the relevant persons of actions taken. REQUIREMENTS FOR CONSIDERATION: Associate degree in Computer Science, Information Technology, related discipline or equivalent experience required 2 years of experience in a PC support role Strong verbal and written communication skills Emphasis on customer service Conceptual knowledge of RF scanner and printer technology Working knowledge of wired and wireless network technologies Ability to effectively interact with internal and external business partners Skills Support, Troubleshooting, Windows 10, Desktop, Active directory, Hardware, Office 365, Servicenow, Technical support, Customer service, Microsoft office, Imaging, Outlook, Ticketing system Top Skills Details Support,Troubleshooting,Windows 10,Desktop,Active directory,Hardware,Office 365,Servicenow Additional Skills & Qualifications PREFERRED OR SPECIAL POSITION REQUIREMENTS: Long periods of standing and/or walking Ability to navigate ladders and stairs Ability to lift 35 pounds WORKING CONDITIONS Normal office demands Higher and lower than normal operating temperatures within distribution center Up to 12-hour shifts and 6-day weeks may be required during "Peak Season" between week of Thanksgiving holiday through New Year's holiday Pay and Benefits The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL. Application Deadline This position is anticipated to close on Aug 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.