New

Acct/Membership Rep II

Health Care Service Corporation
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Houston
8101 West Sam Houston Parkway South (Show on map)
Aug 21, 2025
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for establishing and maintain accounts and memberships on groups; collecting, allocating and reconciling payments; and performing service functions for group accounts. Job Description Summary Offers comprehensive financial support for banking and billing operations, serving both new and existing clients. Proficient in setting up, managing, reconciling, processing, and balancing bank and customer accounts. Investigate discrepancies, collaborating with internal teams, external clients, banks, vendors, and partners to achieve effective resolutions. Manages billing processes, including collecting outstanding payments and issuing disbursements. Conducts thorough audits of accounts to ensure adherence to policies and procedures. Responsibilities: Accurately analyze and apply premium payments for both individual and group accounts. Conduct monthly billing reviews and reconciliations for group list billing to ensure accuracy. Initiate requests for premium refund checks as needed, ensuring timely processing. Generate manual billings when required, maintaining accurate records. Proactively contact customers to verify banking or billing information, ensuring seamless payment processing. Respond promptly and professionally to both internal and external inquiries related to premium billing. Meet or exceed daily Key Performance Indicators (KPIs) while actively pursuing individual professional development. Utilize available tools effectively to track and monitor the financial performance of customer accounts. Work independently while actively contributing to a positive and collaborative team environment. Answering calls from agents and/or group administrators for group billing accounts. JOB REQUIREMENTS: 1 year of experience in bookkeeping, collecting, customer service, billing and/or accounts receivable. Verbal and written communication skills. Detail oriented. Interpersonal and organizational skills PREFERRED JOB REQUIREMENTS: High School Diploma or equivalent required. Demonstrate basic accounting skills. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Excellent verbal and written communication skills. Strong analytical and critical thinking abilities. Highly organized, detail-oriented, and results-driven. Ability to thrive in a fast-paced environment and adapt quickly to changing priorities. Must be available to work holidays and weekends based on business needs. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$17.75 - $27.83