New

Product Support Engineer- Optical Connectivity

Molex
life insurance, parental leave
United States, California, Fremont
Aug 21, 2025
Product Support Engineer About Molex: Molex is a global leader in connectivity solutions, delivering innovative products and services to empower industries worldwide. Our Optical Connectivity Group specializes in cutting-edge optical technologies, enabling high-performance data transmission for a wide range of applications. Job Summary: Molex is seeking a skilled Technical Assistance Center Lead. This role is responsible for overseeing technical support operations, ensuring exceptional service to both internal and external customers. This position will drive timely and accurate responses to customer inquiries, facilitate product quoting in collaboration with Customer Service Managers (CSMs), and maintain high standards of customer satisfaction. This position requires minimal travel and focuses on delivering rapid, reliable support for Molex's optical solutions. Key Responsibilities Provide high-quality assistance for Molex optical products. * Provide technical support for pre- and post-sales activities, addressing technical inquiries and resolving issues for both clients and internal teams. Internal teams include Customer Service Managers (CSMs), PLM, Sales and Business Development Partner CSMs to ensure accurate and efficient quoting of optical products based on customer requirements. Develop and implement processes to enhance the speed and effectiveness of technical support and customer service delivery. Maintain up-to-date knowledge of Molex optical solutions and industry trends to provide informed support and recommendations. Monitor and report TAC performance metrics, ensuring alignment with customer satisfaction and business goals. * Consult on new product development and collaborate with cross-functional teams to drive innovation. Train and mentor team members to enhance technical expertise and customer service skills. Ensure compliance with company policies, procedures, and quality standards in all customer interactions. Who You Are (Basic Qualifications) * A bachelor's degree in engineering, computer science, or a related discipline is required. Strong understanding of optical connectivity solutions, including fiber optics and related technologies. Proven ability to manage and resolve complex technical inquiries with a customer-focused approach. Excellent communication and interpersonal skills to collaborate with internal teams and external customers. Experience working with Customer Service Managers or sales teams to facilitate product quoting and order processing. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency in CRM systems, technical support tools, and Microsoft Office Suite. What Will Put You Ahead Experience in the optical connectivity or telecommunications industry. Familiarity with Molex products and solutions. Knowledge of ERP systems (e.g. SAP) for product quoting and inventory management. Travel Requirements * Minimal travel required (<5%) *For this role, we anticipate paying $90,000-$120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.* Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).