Credit Manager

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit Manager. In this role, you will oversee credit, collection and invoicing functions with heavy focus on billing and collections of Service and Project invoices. This position reconciles and resolves AR disputes through collaboration with customers, PM's, sales and CDC AR. You must mitigate AR bad debt risk through secured lien and bond rights and collaboration with NCS, General Manager and Director Financial Services. Manage Invoice Team to ensure all invoices are generated timely and accurately. This position follows invoicing best practices in compliance with Spectrum and customer requirements. As a Credit Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Hands on results driven collection performer working directly with largest customer to drive AR results while maintaining customer and sales relationships.
• Interfaces with NCS to leverage lien rights and ensure lien rights are protected through timely processing of notices and lien claims and effectively communicating internally and to customers.
• Ownership of A/R KPI targets; > 90 day past due %, cash collection %, underbilling/overbilling %, leading to ultimate achievement of primary target; DSO.
• Prepares, and analyzes AR reports and disseminates AR information to Sales, PM's, GM, Regional VP and Director Financial Services on a timely basis. Ensures timely collection of cash receipts from customers. Handles collections for accounts that have escalated from other CTC's if customer is centralized with local CTC.
• Assists CDC AR with cash application information and quarterly CTC AR reserve analysis and reporting for CDC AR. Participate in CTC AR reviews when required by Director Financial Services.
• Ensures that accounts receivable policies and procedures are followed; ensures external and internal controls and policies are adhered to.
• Recommends process changes when necessary and establishes best practices to improve current AR processes and practices.
• Oversees potential problem accounts and sends follow-up correspondence. Analyzes AR reserve reports to ensure reserve compliance and prepares analyses and reconciliations of accounts as required. Reviews and monitors credit sources, credit files, and project booking (job) sheets.
• Resolves large deductions and provides guidance to colleagues who monitor and resolve customer deductions and disputes in a timely manner.
• Manages AR Invoice Team to ensure timely and accurate invoicing in Spectrum AR ERP system and to customers. Project invoices must include all customer requirements including proper portal entry (where applicable) and supporting documentation. Ensures all service invoices are appropriately supported by works orders or customer service requests. Works closely with Service Teams for proper customer engagement for billing compliance.
• Provides guidance and direction to AR invoice Team to resolve invoice discrepancies and ensure appropriate and timely credit & rebill. Assists with maintaining integrity of credits and rebilled invoices entered in AR system and submitted to customers.
• Minimizes bad debt write offs in accordance with AR Securitization and developing knowledge of customer base to safeguard timeliness of payment as well as overall payment risk.
• Obtains required information from credit organizations, banks and loan associations when necessary.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Construction or Security and Global End User collection skills.
• Experience with lien and bond laws.
• Planning and organizational skills.
• Excellent written and verbal communication skills.
• Knowledge of Project invoicing preferably in a construction environment.
• Flexible, adaptable, detail-oriented self-motivated, multi- tasking and well organized.
• Customer service while being AR results driven.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

• Associate's degree

Minimum Experience: 5+ years credit/collection and improving AR results

Preferred Experience (but not required):

• Bachelor's degree in accounting

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.