Customer Order Support Specialist

We are seeking a detail-oriented and customer-focused Customer Order Support Specialist to join our team. This role is responsible for managing customer orders from entry to fulfillment, ensuring accuracy and timeliness throughout the order cycle. The ideal candidate will have 2-3 years of experience in customer order management, must have hands-on knowledge of Salesforce and/or SAP, and excellent communication skills. You will work cross-functionally to deliver outstanding customer service and support smooth business operations.

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  Accurately process and manage customer orders in Salesforce and SAP from entry through delivery.

  
  
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  Serve as a primary point of contact for customers regarding order status, shipping, and issue resolution.

  
  
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  Partner with internal teams (Sales, Supply Chain, Logistics, Finance) to ensure smooth order flow and on-time delivery.

  
  
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  Monitor open orders, resolve discrepancies, and escalate issues as needed.

  
  
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  Maintain accurate and up-to-date customer account information.

  
  
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  Generate and analyze order-related reports, providing insights to improve efficiency.

  
  
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  Support continuous improvement initiatives for order management processes.

  
  
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  Provide excellent service by addressing inquiries and resolving problems in a timely, professional manner.

  
  

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  High school diploma or equivalent required; Associate's preferred.

  
  
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  2-3 years of customer order management, order processing, or customer service experience required. Must be able to show that experience on your resume.

  
  
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  Hands-on experience with Salesforce CRM and SAP ERP (order entry, tracking, and reporting).

  
  
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  Strong organizational skills and attention to detail with the ability to manage multiple priorities.

  
  
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  Excellent communication and interpersonal skills.

  
  
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  Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

  
  
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  Ability to work both independently and collaboratively in a fast-paced environment.

  
  

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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