Assistant Director, Student Finances

Hanover, NH

The Assistant Director of Student Finances works in collaboration with the Thayer Finance Office team and Central Finance departments to provide consistently outstanding customer service to the Thayer community with an emphasis on timeliness, accuracy, professionalism and continuous improvement. Reporting to the Director, the Assistant Director focuses on the management of student financial accounts and student employment, among other responsibilities.

* 5-8 years of relevant experience.
* Advanced problem solving, resolution and analytical skills and the ability to prioritize and manage time.

* Extremely detail oriented.

* Intermediate to advanced Excel skills.

* Ability to effectively communicate to all customers and staff with strong customer service and listening skills.

* Strong oral and written communication skills.

* Team oriented.

* Self-directed and demonstrated ability to take initiative.

* Ability to multi-task and adhere to strict deadlines/timelines.

* Experience working with student accounts and/or student employment.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

* Manages the student billing and support process, including updating tuition rates, enrollments, and other key data to ensure accurate reporting. May manage and maintain a student support workbook or other tools to reconcile data with source systems, update institutional records, and coordinate with other departments as needed.

* Prepares and submits allocations for tuition, health insurance and fees for all accounts.

* Advises and assists students with financial payments, account review and financial release for graduation.

* Analyzes and reconciles monthly transactions for accuracy and spending patterns on student accounts.

* Works closely with the Dartmouth Finance Center to process student-related transactions, including deposits, journal entries, corrections and expense allocations.

* Responsible for reviewing, auditing and reporting utilizing Dartmouth HR/financial systems.

* Works with Procurement and vendors to resolve student-related issues involving purchase orders, invoices and/or procurement card (PCard) transactions.

* Manages student hiring for courses and research positions in NextGen and oversees payroll processes, including weekly report reviews, timesheet error resolution, and compliance with payroll deadlines.

* Coordinates with the Dartmouth Finance Center on student payroll issues to ensure timely and accurate processing.

* Assists with key financial processes, including the annual budget, quarterly projections, and fiscal year-end close. Runs and reviews financial transaction reports monthly to ensure accuracy, identify trends and support budget monitoring.

* Prepares, analyzes and distributes detailed financial reports for students, student groups, project courses, labs and other activities.

* Monitors financial performance and advises program leads, managers and student groups on budgets, projections and potential overruns.

* Performs selected financial analyses and ad hoc projects under the direction of the Director.

* Proactively identifies opportunities for process improvement and recommends adjustments to strengthen financial management.

* Ensures Thayer funds are used in accordance with donor restrictions and/or institutional policies governing the use of such funds.

* Guides the Thayer community on using the Thayer chart of accounts.

* Assumes active role as advisor and trainer to the Thayer community regarding Dartmouth fiscal policies and processes; provides procedural guidance.

* Collaborates with Central Finance, including the Dartmouth Finance Center and other offices to ensure compliance with Dartmouth policies.

* Delivers exceptional customer service, ensuring timely responsiveness and accuracy.

* Accurately identifies and analyzes customer issues, assumes ownership, diagnoses problems, identifies solutions, and executes effective methods for resolution. Escalates critical or expertise-specific issues to the Director.

* Cross trains with other Finance Office team members to assure adequate coverage, accurate and consistent information and timeliness.