Customer Data Maintenance Associate, Hybrid

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Are you in the early stages of your career and looking to grow within a dynamic, data-driven environment? Our Customer Maintenance Team in Richmond, VA is expanding, and we're looking for motivated individuals with strong customer service experience in an office setting who are eager to develop their analytical and research skills. This is an excellent opportunity to build a foundation in data integrity, regulatory compliance, and cross-functional communication while contributing to a team that values precision and collaboration.

Job Summary: As a Customer License Maintenance Specialist, you will play a key role in ensuring the accuracy and integrity of customer license data within our JDE platform. Ideal candidates will bring a customer-focused mindset, a keen eye for detail, and a strong interest in researching, analyzing, verifying, and updating customer information in accordance with standard operating procedures (SOPs). This position is especially well-suited for individuals early in their professional journey who are looking to expand their skills in data management and internal stakeholder communication.

Starting Pay: $22.00/hour
Incentive: 5% quarterly performance-based bonus

Join Our Growing Team!
We're excited to announce that we are hiring five new team members for this role, with a group start date of Monday, October 13. To meet this timeline, screening and interviews will begin within the next two weeks.

Hybrid Role & On Site Training:

• In office training for the first 3 weeks: Monday 10/13 through Friday 10/31

• Post Training: Team members will move their work space home to begin working independently, while remaining closely connected with a training representative and other senior members of the team for questions and coaching. This team currently spends 1 day a month in the office. This can fluctuate based on special meetings, company events...etc

Key Responsibilities

• Maintain customer account and address information with accuracy and consistency

• Research, analyze, and verify customer license data following strict SOP and Sarbanes-Oxley guidelines

• Triage and resolve customer license order holds

• Communicate professionally with internal requestors including Sales, Regulatory, and Customer teams

• Meet service level agreements (SLAs) and performance metrics

• Perform customer license maintenance tasks across multiple platforms

Minimum Requirements

• 3+ years of relevant experience i

Basic Required Skills:

• Must live within the greater Richmond area

• Experience in data maintenance and/or analysis

• Strong customer service background, preferably in an office or medical setting

• Proficiency in Microsoft Office Suite (Outlook, Word, OneNote, Excel, Access)

• Experience with Salesforce (preferred)

• Ability to analyze and manage data across multiple systems

• High attention to detail and accuracy

Additional Preferred Skills:

• Excellent organizational and communication skills

• Strong interpersonal skills and a collaborative mindset

• Results-oriented with the ability to work independently and as part of a team

• Capable of managing multiple priorities and meeting deadlines with high-quality outcomes

Physical Requirements

• General office demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!