Sales Strategy & Operations Lead, Agency Deals Operations

Do you enjoy finding ways to inspire people to learn? Do you like variety in the products you work with? We are looking for an outstanding Sales Strategy & Operations Lead to join our team. Our mission is to inform, instruct and develop our sales team, with a goal to grow application of skills and knowledge.

You will be responsible for the operations of our annual Agency deals commercial framework which is a significant driver of overall revenue and critical to our overall business success. You will be able to connect Agency sales needs with system support and product capabilities across a variety of Pinterest products. The role will partner closely with other team members and cross-functional stakeholders contributing to launching a world class annual Agency deals program.

What you'll do:

• Develop and own the workflows that drive Pinterest's global commercial deals program with the world's largest media agencies




• Define systems requirements for Agency Deals and work to build/deploy
• Systematize of opex benefit redemption tracking for service agreements
• Define and systematize agency attribution
• Drive operational improvements that remove friction, create efficiencies and automate processes, allowing the commercial program to scale effectively




• Define the pipeline management process in partnership with the Agency Deals team
• Offer on-demand support for Agency Leads in required operational processes to support building and signing upfronts (e.g. Pipeline management in SFDC)
• Manage agency deals approvals with cross functional partners and manage deal exceptions
• Lead internal trainings on operational best practices to execute deals including operational setup for Principal Trading/Agency Inventory and the implementation of deals in SFDC
• Partner closely with cross-functional teams including Sales, Agency Leads, Finance, Revenue and Accounting and Legal to ensure each stakeholder team is aligned on program operations to deliver stable workflows that meet each team's dependencies for the global framework goals.
• Own the detailed, internal communications and messaging to XFNs, Agency Leads and the Global Sales Org for Agency Commercial deals
• Structure recurring feedback mechanisms to capture seller and cross functional partner team feedback (e.g. standing weekly touchpoints, feedback surveys, etc); translate data and findings into insights and improvement opportunities
• Develop and maintain a strong level proficiency of Pinterest Products and solutions
• Evaluate industry trends, best practices, and emerging digital technologies to enhance program content and competitiveness
• Maintain strong communication and collaboration with Global Agency Team to identify program needs and development opportunities

What we're looking for:

• 8+ years experience with demonstrated success in annual agency upfronts, deals, program management, sales operations, revenue operations, or sales support role with Agency customers. Digital media advertising industry experience preferred
• Minimum of 4 years of hands-on experience with Salesforce or other CRM application (e.g. Hubspot)
• Proficiency in understanding operational needs and leveraging data to identify trends and develop effective solutions
• Adept at thinking both innovatively and critically, open to challenging the status quo and thinking outside of the box
• Highly organized, proficient in time management, detail-oriented and operationally and strategically focused.
• Communicates effectively - Attentively listens to others, provides timely and helpful information, and is effective in a range of professional settings.
• Demonstrates excellent oral and written communication skills.
• Experience working with senior stakeholders and influencing cross-functional teams to drive outcomes.
• Manages ambiguity and complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. This role requires the ability to navigate complex digital media industry topics
• "Builder" mindset - proven ability to independently identify problems and pursue solutions for them
• Ability to independently plan & prioritize across multiple projects with diverse objectives & needs
• Understanding of sales and digital advertising platforms is strongly preferred.
• Bachelor's degree in a relevant field such as business, economics, statistics, or a related field or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• Our PinFlex future of work philosophy requires this role to visit a Pinterest office for collaboration approximately 1x per quarter and therefore needs to be in a commutable distance from a Pinterest office.

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