Telecommunicator Dispatcher

Milton Hershey School (MHS) is one of the world's premier pre-K through 12th grade private schools, dedicated to providing a career-focused cost-free education and housing to students from disadvantaged backgrounds. Founded in 1909 through the generosity of Milton and Catherine Hershey, MHS is fully endowed, ensuring students have the resources they need to thrive. The school has empowered nearly 12,000 graduates to lead fulfilling and productive lives and currently serves approximately 2,200 students with ongoing expansion efforts to provide amazing opportunities to even more young learners.

MHS is hiring a full-time Dispatcher/Telecommunicator (CMT) to join our Central Monitoring team. This is a unique opportunity to use your dispatch, safety/security, and customer service skills to make a meaningful impact in the lives of youth. As a CMT, you'll be at the heart of campus operations, handling 15 - 45 dispatch calls daily, monitoring 900+ surveillance cameras, and coordinating emergency and non-emergency services across our expansive residential & school campus. Every day brings new challenges and opportunities to serve.

Key Responsibilities:

• Receive and coordinate incoming calls and service requests
• Monitor fire, mechanical, and security alarms
• Dispatch Campus Safety Officers and Service Technicians
• Operate as the central hub for phone and 2-way radio communications
• Respond during school closures and emergencies
• Other duties as assigned.

Work schedule: 2nd shift, Wednesday - Saturday, 1:30 pm - 12:00 am. Hourly pay rate: $22.33 - $29.81, pay is determined based on experience. In addition to competitive pay, full-time employees are eligible for an excellent benefits package. It includes paid time off, medical and dental insurance, and financial benefits.

The position will close for applications on 9/1/2025.

Milton Hershey School does not discriminate in admissions or other programs and services on the basis of race, color, national or ethnic origin, ancestry, sex, religious creed or disability. Read important MHS policies on equal opportunity and diversity, equal employment opportunity, and more.

• High school diploma or GED.
  
• Experience working with security alarm systems and surveillance equipment.
  
• APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred.
  
• Proficiency in Microsoft Office and IBM platforms.
  
• Experience with a Total Quality Management System a plus.
  
• Experience handling service requests, complaints, and issues/problems.
  
• Strong customer service and dispatching skills.
  
• Excellent verbal and written communication skills.
  
• Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for the students.
  
• Candidates should be willing to actively engage with students beyond the scope of their job responsibilities.