Lead Security Officer

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Admission and discounts at Universal Studios Florida, Islands of Adventure and Volcano Bay.
• One free meal per shift

What We're Looking For:

The Lead Security Officer is responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance. The Lead Security officer will partner with the Director of Safety & Security to coach and monitor the daily operations of the Security Department to ensure the hotel is meeting all safety standards and provide quality service to internal team members and hotel guests.

Who You Are:

• Lead with integrity to accomplish goals and foster an environment of growth and belonging.
• Excellent situational awareness in fast paced environments.
• Proactive and able to ensure personnel and guest safety by monitoring and incident response.
• Professional and approachable able to communicate effectively with guests and team members.
• Veterans and military spouses encouraged to apply.

What You'll Do:

• Patrol front of house and back of house hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security management for direction and resolution
• Conduct pre-shift line-up daily to inform oncoming shift Security Officers of prior 2 shifts activities and anticipated events for upcoming shift
• Coordinate the completion of Safety Checklists and guestroom security inspections
• Ensure that Security personnel activities are performed in a courteous and professional manner
• Direct and assists the activities of Security Officers and other Security department personnel
• Ensure compliance with hotel Lost and Found Program
• Provide assistance to other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Report any unusual incidents to the Director of Security
• Demonstrate complete knowledge of and ability to perform all Safety/Security officer responsibilities, including fixed and roving posts
• Document all security related issues and assistance provided in appropriate Security reports
• Monitor CCTV cameras, radio communications, and Fire Control Computer
• Log, store, and return lost and found items in accordance with hotel policies
• Enforce hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitor and ensure employee compliance to hotel key control policies
• Maintain a visitor sign-in/out log and issue temporary passes to visitors/vendors
• Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
• Completely understand and be able to perform hotel emergency procedures
• Know and perform both Security office and patrol procedures as outlined in the Standards of Performance Manual
• Investigate all incidents and submit all daily reports in accordance with the Safety Security Manual
• Maintain all Loews Hotel standards
• Able to make decisions on imperfect information.
• Agile with multi-taking, bias toward action, decisive
• Other duties as assigned by Director of Security

Your Qualifications Includes:

• Excellent observation, communication, guest service and report writing skills
• Three years previous Security department experience preferred
• Possess, Class "D" Security license and CPR and First Aid certification or obtain
• Possess a California State Guard Card or obtain
• Knowledge of hotel operations
• Ability to lift a minimum of 50lbs.
• Ability to speak, read and write English
• Able to work a flexible schedule, including weekends and holidays

Who You'll Supervise:

• Security Officer
• Overnight Security Officer