Field Services Technician II

Summary

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.

Pay Range: TBD

Work Schedule:

Possible shift schedules

Schedule A - Monday - Thursday 8:30am - 7:00pm

Schedule B - Tuesday - Friday 8:30am - 7:00pm

Schedule C-Monday - Thursday9:30am - 6:00pm

Friday 10:00am - 6:30pm (one being standby)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Disconnect and reconnect electric/water services. Install sleeves on back terminal ends of meter.

• Accurately and efficiently perform water/electric meter readings.

• Re-read electric and water meters upon customer requests. Re-check all disconnected utilities, as needed.

• May perform the duties of the Field Service Technician I, as needed.

• May train new hires on field service operations. Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)

• 2 years related experience in meter reading and/or field operations

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

• 2-4 years experience meter reading and electric utility industry

• Class "D" water license preferred, not required

Knowledge, Skills & Abilities

• Intermediate knowledge of electric/water meter(s) reading

• Intermediate knowledge of city street and address systems

• Intermediate knowledge of public contact techniques and principles

• Ability to provide excellent customer service Ability to work a flexible schedule and assignments

• Ability to work independently and meet deadlines

• Ability to work in a team environment

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.