Patient Access Rep Team Lead

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You were meant for Hopkins. Suburban Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Patient Access Registration Team Lead reports to the Patient Access Manager, the ED Registration Team lead is responsible for performing various functions within the Patient Access Department that requires full understanding of the ED Arrival & Registration processes at Suburban Hospital (SH), and continuous improvement of these processes, data entry, Insurance verifications and collection of Co-pays. The Registration Team Lead employs a collaborative style, uses great communication and interpersonal skills, and has a keen sense of organizational skills, multitasking and prioritization to deliver successful outcomes.

The Patient Access Registration Team Lead's primary responsibilities will be to oversee and guide the evening registration team, providing support and guidance on patient registration, admissions and related processes. The team lead shall also act as the liaison between the ED Clinical/Non-Clinical staff and ED patient Access Registration staff when necessary. The Lead will also ensure that patients receive excellent customer service during related activities.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Location:

Bethesda, Maryland 20814

Shift:

Evenings

Education:

Requires a High School Diploma or Equivalent

Experience/Requirements:

A minimum of 5 years of relevant hospital access, Patient Registration and Customer service.

Knowledge, Skills: & Abilities

• Ability to define problems, collect data, establish facts, and draw conclusions.
• Critical thinking and demonstrates leadership abilities in order to address issues identified within the department, required.
• Excellent interpersonal skills required to communicate effectively with co-workers, patients and insurance companies including on the telephone.
• Proficient in data entry, and demonstrates the ability to retrieve, store, save data and print.
• Knowledge of Medical Terminology is preferred
• Proficient in Microsoft Office and Excel

Essential Functions:

• Responsible for providing guidance and assistance to registration staff on the evenings/night shifts.
• Perform daily rounding of Evening/Night Shift registrars to make sure they have what they need to effectively perform their duties and also address any concerns.
• Monitor and coordinate daily evening shift operations, ensuring smooth and efficient work flow and minimizing patient arrivals and registration wait times.
• Also performs routine checks to make sure that the registrars are following the proper protocols in the arrival and registration of patients
• Demonstrates professionalism and leadership qualities, incorporating our Core Values in their interactions with patients, physicians, clinical/non-clinical staff and other guests.
• Assist with ED patient arrivals and registrations in a timely and accurate manner.
• Promotes respect for patient privacy by maintaining confidentiality in all phases of patient arrival and registration processes. Ensure all arrival and registration processes adhere to departmental policies, regulations, and procedures, and maintain accurate patient information.
• Takes part in the interview and selection processes of new registration team members.
• Acts as a mentor and onboarding coach to new hires in providing hands on training and guidance, ensuring they become proficient in all aspects of the registration process.
• Reviews error trends that have been identified and informs and assists department manager with changes or modifications when necessary.
• Keeps abreast of current regulations relating to patient registration and safety compliance. Attends applicable internal and external educational sessions.
• Works closely with the ED charge nurses and patients' nurses to ensure a seamless patient experience.
• Escalates issues to the Manager related to potential regulatory/statutory compliance associated with registration processes, works with management to implement solutions.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum $24.60/hour - Maximum $40.61/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.