Customer Service Representative - Property & Casualty Insurance
 Staffmark Group | |
$26.00-$30.00
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paid time off, paid holidays, 401(k)
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 United States, California, Torrance | |
 Jul 18, 2025 | |
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Job Title: Customer Service Representative - Property & Casualty Insurance
Location: Schaumburg, IL (Hybrid - in-office once a week)
Classification: Full-Time, Non-Exempt, Direct Hire
Position Summary:
Our client, an international insurance agency, is seeking a Customer Service Representative with a background in Property & Casualty insurance to join a growing, client-focused team in Schaumburg, IL. This hybrid position offers a supportive, professional environment where you will handle service-related tasks for commercial lines clients. The ideal candidate will be detail-oriented, proactive, and capable of working independently while collaborating closely with Account Managers and Producers.
Key Responsibilities:
Manage service requests and policy changes for commercial P&C clients
Prepare and review insurance documents for accuracy and compliance
Handle client communications regarding renewals, audits, endorsements, and billing
Coordinate with insurance carriers and underwriters for quotes, documentation, and problem resolution
Maintain organized records and client files in both digital and physical formats
Assist with onboarding of new accounts and prepare presentation materials for clients
Monitor timelines and follow up on outstanding items to ensure timely completion of tasks
Escalate complex or unusual issues to appropriate team members
Qualifications:
1+ years of experience in a Customer Service role within Property & Casualty insurance
Valid P&C License required
Strong working knowledge of commercial lines insurance policies and procedures
Excellent communication, follow-up, and problem-solving skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and agency management systems (e.g., EPIC, AMS360, Applied)
Ability to work both independently and as part of a collaborative team
Detail-oriented with strong organizational and time management skills
Occasional travel to client sites may be required (must have reliable transportation)
Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark | |