M365 Engineer

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is hiring M365 Engineers for two open positions, based in either Columbus, OH or Charleston, WV, with a flexible hybrid work schedule. We're looking for professionals who are passionate about leveraging Microsoft 365 technologies to drive business efficiency and innovation.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The End User Compute Microsoft M365 Engineer provides support of the Microsoft M365 footprint within the Encova enterprise. This is a mid-level technical role, serving as an engineer to implement and support Microsoft M365 Systems.

The Microsoft M365 Engineer will support and maintain M365 systems and solutions. Responsible for basic technical support of teams/project. Key to the success of this role is to implement and support team members within the department, division, and company.

ESSENTIAL FUNCTIONS:

• Maintain a technical aptitude for technology, as it is related to Microsoft O365 environments
• Maintain a technical understanding of cloud-based Microsoft O365 technologies
• Build a strong technical aptitude for technology and information technology principles
• Support technical project team(s) both local and remote
• Provide the ability to serve as Microsoft M365 Engineer, as it relates to the end user environment.
• Provide support for Microsoft Teams, Exchange Online, SharePoint, OneDrive, Azure, and Entra ID
• Execute the completion of tasks and phases of projects and client-based M365 system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other End User Compute associates to enhance one's abilities to complete technical tasks.
• Maintain an understanding of technical systems analysis and design
• Provide consulting support and technical topics
• Participate in technical activities leading to the resolution of business application and technical problems.
• Follow current division and department standards: adapt to new standards or enhancements to existing standards.
• Provide feedback on the effects of company decisions on the systems, including new project charters.
• Ability to be coached, mentored by team members to aid in career development.
• Provide feedback on projecting software and hardware requirements and budgets, including review of contracts and associated assets.

OTHER FUNCTIONS:

• Provide secondary support for Genesys and WebRTC systems
• Provide secondary support for Cloud faxing CoreFax System.
• Process Request, Incident and Problem tickets as well as participate in support activities
• Complete tasks assigned by other team members that are working with business stakeholders and product vendors to design integrations to desired systems.
• Implement and maintain new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete project tasks and provide status updates
• Adhere to Encova IT principles, High Availability, Least Privilege, Customer Service, etc.
• Maintain awareness of current technology trends and compliance regulations.
• Engage in shared knowledge and provided cross training sessions with other members of the team.
• Perform other duties as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

This individual will be a mid-level engineer around single domain focus as it relates to Phone systems, Faxing, Microsoft Teams, WebRTC, virtualization, cloud technologies, IT processes and regulatory compliance. They will be working proactively to participate in the implementation and support of customer facing solutions to enable and protect our organization and reputation.

• Minimum 5+ years of IT experience preferred
• Bachelor's degree with a major in computer information systems or engineering preferred, or equivalent work experience
• Experience in deployment and implementation project teams procedures
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker.
• IT engineering understanding, such as operating systems, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• Experience in designing, testing, and deploying enterprise applications for production and other environments.
• Experience in Microsoft M365 products, Microsoft Teams, Exchange Online, SharePoint, OneDrive, Azure, and Entra ID
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Ability to work overtime as needed
• Basic technical, analytical, and troubleshooting skills
• Industry and vendor certifications a plus

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.