Operational Performance & Standard Reporting Lead

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged. Join us as a Operational Performance & Standard Reporting Lead and discover your superpower.

National Grid is hiring a Operational Performance & Standard Reporting Lead. This position can be based at Waltham, MA, Brooklyn, NY or Syrcause, NY.

At National Grid, we believe in the power of our people. We celebrate diversity, cultivate an inclusive environment, and have fun while delivering value to our communities. As part of our innovative and collaborative team, you will play a crucial role in shaping the future of our HR function through cutting-edge Data Structures, Data Quality, Reporting, Dashboards, and Analytics.

As the Operational Performance & Standard Reporting Lead, you will spearhead the implementation and delivery of a brand-new Performance Reporting capability. You will engage with multiple HR and system leads to rationalise and compile a complex set of stakeholder requirements. Your innovative mindset will help you design and deploy Performance Reporting technologies that provide timely, actionable insights to support HR operations and strategic decision-making.

• Lead a new team of three senior analysts in delivering and maturing Performance Reporting.
• Collaborate with HR and Business Support leadership teams, front-line Help Desk, Payroll, and HR Centres of Excellence to understand their reporting needs.
• Design and build Performance Reporting products that measure process health across various service lines, including Data Quality, Help Desk, Recruitment & Onboarding, and more.
• Provide real-time actionable insights and macro-level reporting for leadership discussions.
• Analyse root causes and drivers in Performance metrics to drive positive process change.
• Apply innovative data visualisations and communications to translate complex data into actionable insights for stakeholders.

• Significant experience as a data analyst or in a similar role, with advanced technical expertise in Excel, Power BI, or other reporting tools.
• Proven ability to combine and manipulate large, complex data sets from enterprise data platforms and HR systems (e.g., SuccessFactors, WorkDay, ServiceNow).
• Strong understanding of HR and Business Support processes, including ticketing, help desk, recruitment, DEI, and performance management.
• Experience in developing Performance Reporting solutions, scorecards, dashboards, and insights.
• Excellent communication skills to engage with business stakeholders and explain analytics to non-technical audiences.
• A collaborative spirit with the ability to build relationships across all levels of the organisation.
• A commitment to handling sensitive people data with discretion and integrity.
• A passion for working in a value-driven organisation where we strive to do the right thing and find better ways to make it happen.