Description
Position at Attindas - US
Attindas Hygiene Partnersdesigns, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers.
Mission:We champion health, dignity and comfort.
Vision:To be a global leader in absorbent hygiene by meeting consumers' diverse needs through effective, affordable and widely available personal care solutions.
Our Values:Personal, Agile, Innovative, and Integrity
Attindas' Home Delivery Incontinence Supplier,HDIS located in St. Louis is looking for a Customer Care Representative to join the team!
Job Summary:
- Promote and adhere to HDIS' Core Values: Integrity, Compassion, Excellence, Respect, and Commitment to Quality
- Primary focus is sales and service through inbound calls from existing customers or new leads as well some outbound to current or ex-customers (no cold calling).
- Strive to meet customer's needs through consultative sales
- Determine customer needs through probing questions and active listening
- Provide detailed information regarding the products and how they are used
- Make product recommendations based on product knowledge, detailed probing questions with customer, and anticipating customer needs through critical thinking
- Establish delivery plans that ensure the customer does not run out of product
- Offer appropriate ancillary products based on customer needs
- Make sales offers
- Procure prepayment whenever possible
- Manage time to optimize availability to assist customers on the phone
- Reps may be assigned to specific customers to provide "lifetime" service/counseling on a very personalized level
- Work cooperatively with staff from own department and other departments to identify customer service opportunities, make recommendations, plan and coordinate program and communication changes
- Potentially provide service to confused, hostile or upset individuals; resolve pending issues and concerns and rebuild the relationship with the customer. Provide supportive assistance in a calm, caring demeanor regardless of the customer's approach
- Meet or exceed department objectives and review performance reports daily and monthly
- Develop individualized payment plans for customers utilizing common business sense based on customer's personal situations and to overcome overdue balances
- Maintain a high degree of confidentiality pertaining to customer situations and safeguard any information obtained from a customer or on behalf of a customer
- Customer Care Reps must display extreme patience, compassion and understanding for customers. Some customers may be hard of hearing, have speech difficulties, memory loss, easily confused or quickly angered.
- Develop extensive product knowledge of what products are utilized for what level of incontinence individually for customers. Participate in additional training sessions provided
- Work with customers for Medicare/Insurance intake opportunities
- Provide feedback to management on any customer situation or trends uncovered while assisting customers in a timely manner
- Be open to change and flexible to new ideas
- Become efficient with functions of Customer Care/Outreach departments
- Assist other departments' personnel as needed
- Fill in as needed in other capacities of company as required or assigned
- Complete special projects and miscellaneous assignments as required
- Keep management informed of area activities and of any significant problems
- Log all customers' feedback in system
- Attend and actively participate in meetings, Department and Team contests, motivational activities
Required Qualifications:
- Experience working with customers in a sales and service oriented environment (asking questions, explaining policies, uncovering needs, recommending solutions, and asking for the sale).
- Knowledge of business telephone procedures and etiquette
- Possess good writing and typing skills
- Strong ability to pay attention to details with high accuracy, along with strong organization skills
- Polished verbal communications skills
- Cooperative and willing to assist others
- Ability to use computer applications
- High level of reliability as it pertains to attendance
- Ability to consistently deliver high quality service to both internal and external customers
Preferred Qualifications:
- Prefer one-year experience in Inbound and Outbound call center or similar experience
- Customer/client/patient counseling or care giving a plus
Attindas is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.
HDIS
Jul 07, 2025