Senior Vice President and Chief Strategy Officer

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

Patient Experience:

• Works in collaboration with the Senior Leadership team as well as the Patient Experience Team to provide an environment that focuses on a positive patient and Associate experience every time.
• Recognizes the importance of patient/staff safety precautions as it relates to specific departments, the organization, and areas of responsibility.
• Collaborates with Patient facing departments, clinicians, and medical staff on precaution utilization and supports appropriate procedures to enhance patient/staff safety in daily operations.
• Participates in Senior Leader Experience Rounding and all applicable reporting and follow up.
• As a member of leadership, demonstrates and always supports our mission, our vision, our values, and our standard of behavior.

Performance Improvement:

• Participates in the organization's performance improvement program and practices. Actively assists in improving performance based on results obtained from patient satisfaction/PI activities.
• Where appropriate, participates in Performance Improvement activities, including team membership.
• Fosters a High Reliability and an operationally excellent philosophy.

Leadership and Operational Excellence:

• Fosters an environment of accountability by applying consistent and fair practice in day-to-day oversight of areas of responsibility.
• Leads by example upholding the highest level of excellence in leadership standards and applications.
• Integrates organizational standards of performance into department strategies and processes.
• Supports all operational excellence initiatives ensuring full participation of in all in-services, training programs and following up to ascertain that leaders are applying consistent standards of practice.

Executive Oversight and Operations:

• Creates, presents, and implements long term and annual strategic and business development plans and programs.
• Evaluates, plans for, and recommends business development initiatives to the CEO and Board of Trustees.
• Works in partnership with outside consultants as needed on environmental scans and data relevant to growth and expansion of the health system.
• Works in partnership with the senior leadership team to create, present and implement customer service plans and strategies to ensure patients and other customers have excellent experiences with the health system.
• In collaboration with the VP of Marketing and other executives, assesses the impact of brand strategy and presence in the community.
• Regularly reviews and addresses the competitive market and recommends actions that will enhance market share of Mary Washington Healthcare.
• Regularly conducts market research; monitors trends and develops and coordinates means to seek regular input from Mary Washington Healthcare's key constituencies regarding the quality and service levels of Mary Washington Healthcare's programs.
• Represents Mary Washington Healthcare at a wide variety of community functions.

Auditing and Policy Compliance:

• Oversees all policies relevant to corporate strategy and business development.
• Works in partnership with vendors, IS and internal stakeholders on relevant analytics to help drive market position and growth.
• Works with Regulatory and Risk to ensure any required compliance on pending legislative changes is followed through and communicated accordingly.

Strategy and Growth:

• Maintains a comprehensive operational and initiatives plan that aligns with the organization's strategic plan.
• Represents the organization at outside events and community functions including interfacing with community organizations.
• Partner with marketing, outside agencies and media outlets on reputation and brand enhancement.
• Works with the marketing and communications department to foster an environment of initiative-taking preparedness especially in times of anticipated media coverage of events related to MWHC.

• Plays a key role in the development and growth of service lines and the physician enterprise.

Financial Oversight:

• Prepares in collaboration with reporting leadership, the annual departmental operating and capital budgets for respective areas of oversight within established guidelines. Assures adherence to budgetary policies.
• Effectively manages not only organizational resources but departmental resources within departmental budgets under areas of oversight.
• Monitors key departmental cost areas for containment ideas, solutions, and programs.
• Analyzes financial statistical reports. Recommend changes to improve financial operations. Implements necessary actions.

Human Capital:

• Supports all Great Place to Work initiatives to foster a highly engaged associate environment.
• Ensures all performance reviews, engagement plans, Associate rounding are completed.
• Maintains visibility as a leader attending Associate-related events.
• Conducts Associate rounding and supports all staff related engagement and recognition programs.

Quality Assurance and Safety:

• Participates in all organization led quality initiatives.
• Maintains a safe, orderly working environment. Maintains compliance with OSHA regulations.
• Ensures that HIPAA regulations, Joint Commission standards and MWHC's corporate compliance policies are adhered within areas of oversight.
• Keeps abreast of all regulations, procedures, and interpretation of Federal, State, and local law as it pertains to financial operations and regulatory compliance.
• Identifies and reports any potential situations of concern to managers which could cause medical error and/or patient or staff harm.
• Immediately acts, where appropriate, to minimize the risk of injury to patient and associates. Participates when appropriate in Root Cause Analysis and/or other efforts to reduce the risk of medical error and/or patient or staff harm.
• Performs other duties as assigned.

Qualifications

Minimum Education and Experience:

• Master's degree in business administration, Health Care Administration or a related field is required.
• Minimum of seven years health care experience in a senior leadership position with demonstrated experience in business development and oversight of complex strategic initiatives.
• Excellent verbal and written communication skills.
• Demonstrated skill and comfort in proactively building relationships with community leaders, physicians, and media.
• Highly skilled in public speaking, community relations, healthcare industry complexities and driving successful marketing campaigns.
• Demonstrated ability to navigate political and regulatory environments along with solid judgment, strong values, and a passion for healthcare.

Required Certification/Registration:

• Fellow of the American College of Healthcare Executives (FACHE) strongly desired.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.