Customer Success Rep

Are you passionate about delivering exceptional customer experiences? AtHitachi Energy, we're looking for aCustomer Success Rep to join our team inBland, VA. In this dynamic role, you'll be the key connection between our customers and internal teams, ensuring seamless post-order execution for clients across Utilities, OEMs, and Commercial & Industrial sectors.

From order acceptance to shipment, warranty, and after-market services, you'll be the voice of the customer-driving satisfaction, solving challenges, and contributing to a world-class experience. If you thrive in a collaborative environment and enjoy making a real impact, this is your opportunity to shine.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Process new orders and champion the "clean order" initiative

• Collaborate with engineering to deliver timely, high-quality drawing packages

• Manage change orders and build strong cross-functional relationships

• Reduce shipping holds and support revenue goals through proactive order management

• Handle returns, concessions, milestone billing, and overdue invoices

• Apply lean methodologies to drive continuous improvement

• Communicate shipping schedules and resolve potential delays

• Participate in daily team meetings and escalate issues as needed

Your Background

• Bachelor's degree in Engineering, Business, or equivalent experience

• Authorized to work in the U.S. without future sponsorship

• Onsite availability in Bland, VA

• Proficiency with Microsoft Office; SAP experience is a plus

• Understanding of general accounting principles

• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we foster a culture of innovation, collaboration, and continuous learning

• You'll join a global leader committed to sustainability and customer excellence

• We offer growth opportunities and a supportive environment where your contributions matter