Contact Center Representative I

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Essential Duties & Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.

• Process service connections, disconnections, and transfers.

• Assist customers regarding late payments and service restorations due to non-payment.

• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.

• Provide information about various utility programs and services.

• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.

• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.