Constituent Services Coordinator

The Opportunity:

UCF's Office of the President seeks candidates for a Constituent Services Coordinator. The Coordinator serves as a welcoming face and first point of contact for the Office of the President. This is a pivotal position that shapes how the university engages with its most important audiences, including students, families, faculty, staff, and community members. This role is essential in managing sensitive inquiries, supporting office operations, and ensuring a seamless experience for all who engage with our office.

The primary responsibility of the Constituent Services Coordinator is to oversee and work alongside relevant leadership members across the University regarding any/all university constituent matters related to customer service needs and complaint handling, many times involving confidential and sensitive matters and complex problem-solving. In addition, the role will serve as the main contact for front desk operations and provide general administrative support. The role is designed to work independently, with limited supervision.

This is a highly visible, people-centered role, and requires the selected candidate to work on-site full time at UCF's Main Campus.

Classification Title: Administrative Coordinator III

Responsibilities:

• Handles high-level and complex concerns or complaints from any/all university constituents. Provides strong customer service and problem-solving of such. Involves relevant leaders across the University, as applicable, and uses sensitivity and confidentiality protocols as relevant.

• Manages front desk offices activities; serves as the first point of contact for entry into the President's Division; greets constituents and answers phones. Checks and triages all inbound emails. May schedule and supervise student workers.

• Provides general administrative support as necessary, to include but not limit to items such as: providing reports; reviewing and analyzing data; preparing meeting rooms; managing files and records; handling office supplies and inventory; some calendar and meeting management.

• Serves as back-up to other area administrators as needed.

• Miscellaneous complex project work and support as needed.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 4+ years of experience in a customer service, administrative support, or office management role.

• Experience supporting senior leadership and managing executive calendars.

• Experience with project management and project management platforms (Asana or similar).

• Familiarity with Customer Relationship Management software (CRM) such as Salesforce, Oracle, or similar.

• Proficiency with Microsoft Office Suite.

The ideal candidate will possess the following qualities:

• Strong customer service mindset, with the ability to handle sensitive information with professionalism and discretion.

• Exceptional organizational skills and attention to detail.

• Outstanding interpersonal skills with a proactive, helpful attitude.

• Adaptable and able to manage competing priorities in a fast-paced environment.

Special Instructions to the Applicants:

This position works fully on-site at UCF's Main Campus.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Classification Title: Administrative Coordinator III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.