Senior Adult and Aging Intake Specialist

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Senior Adult and Aging Intake Specialist position. The successful candidate will join the Adult and Aging Unit within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self- determination.

• Provide courteous and timely customer service.
• Provide information and referrals to outside services when appropriate.
• Screen APS calls to include determining report validity and response time.
• Monitor and answer calls from both the APS and Adult Services phone systems.
• Coordinate with AAU staff, APS-CPS hotline team and other partners to ensure timely response to APS reports and requests for AAU services.
• Complete unit reports and statistics
• Document all calls and correspondences timely within the appropriate system and mandated timeframes.
• Educate the public about Adult and Aging Program services.
• Assist and train coworkers, provide technical guidance; explain program policies and procedures.
• Serve as supervisor in supervisor's absence.
• Ensure accurate and timely data entry into required systems.
• Assist staff with policy interpretation relative to eligibility for services, report validation and response time determination.
• May perform other essential job functions specific to the position and department assignment.
  
  Hiring salary commensurate with experience.

Bachelor's degree required, with major coursework in a Human Services field preferred; AND, three (3) years of directly related experience in a human services area.

Preferred Qualifications:

• Comprehensive knowledge of Adult Protective Services/Adult Services programs and procedures.
• Knowledge of social work theory, casework methods, and community organization/resources.
• Understanding of human behavior and the behavioral sciences, particularly concerning human development, aging, family dynamics, and interpersonal relationships.
• Ability to engage in sensitive discussions with clients about various aspects of their lives.
• Capacity to respond effectively in crisis situations.
• Demonstrated capacity to listen well to receive and address complaints and concerns.
• Demonstrated capacity to reason and problem-solve complex matters.
• Master's degree in Social Work, Gerontology, or a related field.
• Experience working in local government or a department of social services.
• Bi-lingual skills in Spanish and English.

Job Contingencies:

• Pass pre-employment background checks to include criminal, credit, CPS/APS, and DMV.
• Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).

• Hold or obtain certifications such as CPR if required for assigned position.
• Obtain specific training such as CPS/Foster Care/APS state training as required or desired for assigned area.