Lead, CPAP Support Agent - Clearwater, FL
 Lincare Holdings | |
 United States, Florida, Clearwater | |
 Jun 27, 2025 | |
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This employee provides leadership for the PAP Compliance Outreach Agents in matters relating to the servicing of customers.
* achieves call center and individual quality and productivity goals in accordance with established objectives * manages individual projects while contributing to other operational initiatives outside of team responsibilities JOB FUNCTIONS * Oversees agent workload, ensuring standard operating procedures are efficient and maximized for business performance * Focuses and maintains performance efforts of the team on current business goals * Ensures that the team of Representatives is conducting their responsibilities in a professional and courteous manner * Serves as a knowledgeable and productive part of the managerial team * Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole * Oversees training of new Representatives assigned to the team and provides refresher training as needed * Identifies opportunities for process improvements * Ensures activities support the organization in achieving targets | |