Sales Operations Manager
 WillScot | |
life insurance, paid time off, tuition reimbursement, 401(k)
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 United States, Arizona, Phoenix | |
 Jul 22, 2025 | |
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At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB:
As the Manager of Sales Operations, you will be responsible for enhancing the efficiency, effectiveness, and alignment of our sales processes and technology tools. Your role involves collaborating with sales leadership, cross-functional teams, and IT to optimize the sales operations ecosystem. By leveraging technology and process improvements, you will contribute to driving revenue growth and improving the overall sales experience. WHAT YOU'LL BE DOING:
Sales Process Optimization: Analyze existing sales processes and identify areas for improvement to streamline workflows, reduce bottlenecks, and increase sales team productivity. Develop and implement standardized sales processes that align with industry best practices and business objectives. Responsible for the creation of standard operating procedures (SOP's) for the commercial organization. Project Management for in-flight initiatives. Helps coordinate scoping, planning, organize working teams and sets meeting cadence. Supports M&A workstreams in coordination with M&A leads. Manages project plan and helps set important reviews. Focus includes lead routing, phone routing, territory assignments, and customer transition planning. Technology Integration and Management: Oversee the evaluation, implementation, and management of sales technology tools, such as CRM systems, sales analytics platforms, and sales enablement solutions. Collaborate with IT teams to ensure the seamless integration of tools and systems with sales processes. Monitors and maintains SFDC data disciplines, territory management assignments, and account management assignments Sales Tool Selection and Enhancement: Partner with IT to recommend sales tools and technologies that enhance sales effectiveness, lead management, forecasting, and reporting. Collaborate with vendors and internal stakeholders to customize and optimize tools according to sales team needs. Partners with IT to assist with User Acceptance Testing (UAT) for commercial related updates or enhancements Training and Adoption: Develop training programs to educate sales teams on using new tools and processes effectively. Drive user adoption by providing ongoing training, support, and guidance to ensure maximum utilization of sales tools. Cross-Functional Collaboration: Collaborate with marketing, finance, and customer support teams to align processes, data, and information sharing for a cohesive customer journey. Act as a liaison between sales and IT teams to ensure technology solutions meet sales requirements. Continuous Improvement: Lead initiatives to continuously refine and improve sales processes based on feedback, performance metrics, and changing business needs. Identify opportunities for automation and optimization to enhance operational efficiency. EDUCATION AND QUALIFICATIONS:
Bachelor's degree in Business, Sales, Marketing, or a related field. MBA is a plus. 3+ years of experience in sales operations, process improvement, or sales enablement. Strong knowledge of sales processes, CRM systems (e.g., Salesforce), and sales technology tools. Experience with data analysis, reporting, and using analytics to drive insights. Proven track record in managing cross-functional projects and collaborating with IT teams. Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders. Strong problem-solving and strategic thinking abilities to identify opportunities for improvement. Leadership and team management skills to guide and mentor sales operations teams. Change management expertise to drive tool adoption and process changes. Vendor management experience in evaluating, selecting, and working with technology solution providers. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be! | |