New

Customer Support Representative

DAT Freight Solutions
parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Washington, Seattle
Jun 26, 2025
About DAT Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more atdat.com/company. Application Deadline: 07/28/2025 Who we are The US freight market is made up of 1.6 million trucking companies (carriers), and 95%are small businesses with 10 or fewer trucks. Truckers are the backbone of theAmerican economy, providing a crucial logistics service while simultaneously doing allthe additional work that comes with owning and operating a small business. The currentbanking and accounts receivable management technology available today is not builtfor the unique needs of this industry, forcing carriers to settle for multiple suboptimalsolutions. We want to even the playing field and help them take control of their finances by building tools specific to their needs. We are building a fintech platform that fundamentally understands a trucker's businessand optimizes cash flow to help them save money and grow their business. Outgo is avertical banking solution that handles invoicing, accounting, factoring, and banking all inone place. We are revolutionizing money management for trucking companies so theyno longer have exorbitant rates, hidden fees, or long contracts. We're a mission driventeam that loves building products that put our customers at center. Join us and help uspartner with truckers to improve their bottom line. Our office is located in the South Lake Union neighborhood in Seattle, and we operateon a hybrid basis. You will be expected to work in the office a minimum of 3 days perweek. About the role We are seeking a dedicated and empathetic Customer Support Representative to joinour team. In this role, you will be the first point of contact for our customers, offeringsupport and solutions to inquiries, complaints, and feedback. The ideal candidate willpossess strong technical skills, experience in high call volume environments, and adeep understanding of fintech solutions. Your mission will be to ensure customersatisfaction and to foster a positive, supportive relationship between our customers andour company. What you will do Customer Interaction - Handle incoming customer queries through variouschannels (phone, email, and live chat), providing accurate, timely, and empatheticresponses while maintaining a solution-oriented mindset. Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary. Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information. Feedback Collection - Actively seek customer feedback to improve our service and products. Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution. About You You are someone who... Demonstrates pride, ownership, and accountability for your work, and expects thesame from those you work with. Shares opinions openly on what's working and what's not across the product,tech stack, and team processes. Is comfortable with independently owning large features with multiple movingparts. Seeks feedback early and often in the development process. Collaborates effectively and empathetically across different roles such as Design,Operations, and Product. Identifies speed vs quality tradeoffs and balances them judiciously. Believes diverse teams make better decisions and actively fosters a culturewhere every person can do their best work. Has the ability to work in a fast-paced environment and to adapt to changingdemands. Has proficiency in using CRM software and other customer support tools(Zendesk, Hubspot, Freshdesk...etc) Exhibits excellent communication skills, both verbal and written. Has 1-3 years' experience We'd be extra excited if You have proven experience in customer support or a related field. You have familiarity with Fintech or the Freight industry. You have Hubspot experience If you are passionate about helping others and want to contribute to a positive customerexperience, we would love to hear from you! This position is not eligible for Visa sponsorship. For Washington-based candidates, in compliance with the Washington States Pay Transparency Law, theminimum salary for this role is $45,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado. Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Up to 20 days of paid time off starting in year one An additional 10 holidays of paid time off per calendar year 401k matching (immediately vested) Employee Stock Purchase Plan Short- and Long-term disability sick leave Flexible Spending Accounts Health Savings Accounts Tuition Reimbursement Program Employee Assistance Program Additional programs - Employee Referral, Internal Recognition, and Wellness Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Work on impactful projects in a cutting-edge environment Collaborative and supportive team culture Opportunity to make a real difference in the trucking industry Employee Resource Groups DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #LI-DR1