Sr. Industry Technical Consultant

What You Will Do:

Field Support

As part of a regional division, this role will entail on-site support for a wide range of customers in NA region. ITC support in the retention of existing business and the sales process consists of strong technical support in the following areas:

Service Support

• Assist with optimization and troubleshooting of Nalco Water technologies as the need arises in customer operations. Leading audits, investigations and continuous improvement efforts within existing customers, documenting value creation.

Target Account Development

• Working with the local sales engineer to audit and assess customer operations to determine where Nalco Water chemical and digital technology can help improve operational efficiency, reduce total cost, maximize productivity, and improve finished product quality.

In-Plant Technical Trials

• Help develop detailed trial plans by assessing historical operational data and determining the best approach to help meet customer KPIs. This includes the development of the following:
  • Criteria for success (linked to Discovery Agreement)
  • Real-time data acquisition
  • Establishing key performance indicators and pertinent operational data requirements
  • Plant Trial Support - work with Technical and Operations staff during plant test to advise on recommended changes/adjustments help optimize the performance of the application
  • Post-Trial Support - assist with data analysis, conclusions, and recommendations

Innovation

• The ITCs play an important role in the Innovation process by working closely with our Marketing team to identify and evaluate current customer needs and opportunities. They also work closely with the R&D team throughout the technology development process, including lab testing and plant trials. The ITC also helps to assess the full value of the new technology as part of the commercialization process.

Industry facing expert interaction

• A key aspect of this role is to interact with the main Industry Associations (AFPM/Refcomm/AMPP- former NACE/COQA/CCQTA,etc) attending conferences and participating in different activities like round table discussions, specific presentations, panel representative. Main objectives are to identify
  • Industry trends and new developments
  • Competitor's activities
  • Customer needs
• Training: as a process expert, ITC will lead internal training for Sales personnel as well as customer facing training as requested.
• Internal technical networks participation including experience exchange, white paper writing, etc

Position Details:

• This position is remote, however ideally based in the Houston, TX area.
• Territory covers the United States.
• Targeted accounts in the Refining Industry
• Up to 50% or more overnight travel required

Minimum Qualifications:

• Bachelor's degree
• 11-15+ years of successful technical implementation, production management, process engineering, technical sales, or field sales support experience

• Up to 50% overnight travel required
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

Preferred Qualifications

• Bachelor's degree in Chemical Engineering
• Experience Process Engineering in the Refining Market
• Ability to lead, develop and motivate team members in situations where needed
• Ability to quickly establish technical credibility and form interpersonal relationships
• Experience with process instrumentation and industrial automation systems

• Other languages proficiency (Spanish, other)

Annual or Hourly Compensation Range

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