Product Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a Product Manager to lead key initiatives within the Implementation Services Digitization team. This role involves developing toolsets for internal and external clients, driving enhancements to support client configuration & implementation process & tooling improvement.

The ideal candidate will be a self-starter with strong product management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how products are developed and delivered. S/he will possess a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

Responsibilities

• Lead the product management of new and improved tooling to support new client implementation automation initiatives
• Gain familiarity with digital payment technologies and the payments ecosystem
• Evaluate existing processes and tools and recommend improvements and new solutions to enhance the product lifecycle and client experience
• Work with partners to conduct user research, determine scope and document detailed business requirements for new product features and enhancements
• Ideate and deliver the user interface design and user experience of UI-based tools in consultation with business and design
• Collaborate with cross-functional business, product, technology, client services, and other teams to design, build, and deliver effective solutions that address user needs
• Support ongoing product management of existing capabilities, managing enhancement requests, product roadmap and strategy, user acceptance testing, communications and training strategy
• Create and execute internal and external communications and training strategy to simplify onboarding and drive engagement
• Successfully apply structured and critical thinking to ambiguous problems, including large, multi-dependency initiatives. Use data to prove or disprove hypotheses and inform solutions set.
• Define KPIs and success metrics, track and analyze progress against goals
• Monitor product adoption, identify opportunities and make recommendations to drive product uptake and effectiveness
• Provide reporting and recommendations to leadership on an ongoing basis

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs
• Strong product management experience including excellent requirement writing skills and cross-functional collaboration with business & tech stakeholders
• Product design (UI/UX) experience using Figma
• Ability to quickly learn about technical systems and to explain complex business and technical concepts to broad audiences in an approachable way
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
• Knowledge of payment systems (e.g. card networks, ACH) and banking
• Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early
• Ability to manage multiple projects and workstreams effectively
• Embrace change and ambiguity in an ecosystem that is rapidly evolving
• Excellent communication skills, including oral, written, and presentation skills
• Knowledge of Agentic AI a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.