Senior PS Program Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

The Opportunity

We are seeking a Senior Program Manager to join our Professional Services (PS) team, supporting the success and growth of our most strategic enterprise customers. In this role, you will serve as a trusted advisor and primary point of contact for delivery execution, customer relationship management, and long-term account strategies. While initially aligned to a key enterprise customer, this role is designed to model best-in-class engagement across all high-value enterprise accounts.

This is a high-impact, customer-facing role where strategic judgment, cross-functional leadership, and a deep understanding of services delivery and customer needs will directly influence customer retention, expansion, and satisfaction.

YOUR IMPACT

* Customer Success Strategy & Execution

o Own and advance the customer success strategy for the assigned accounts across all PS and product engagements.

o Establish a clear, outcomes-oriented engagement plan aligned to the customers' evolving business priorities.

* Trusted Advisor & Relationship Management

o Build and maintain strong relationships with key customer stakeholders.

o Proactively surface emerging needs and deliver strategic guidance across eDiscovery and adjacent service areas.

* Internal Advocacy & Delivery Alignment

o Serve as the voice of the customer within internal teams to align on delivery priorities and resolve issues.

o Lead internal coordination across PS, Product, Support, and Sales to ensure seamless service execution.

* Program Delivery & Cross-Functional Leadership

o Drive successful execution of services in alignment with contractual obligations and business outcomes.

o Coordinate efforts across multiple service lines and internal teams to ensure delivery excellence.

* Growth Enablement & Opportunity Identification

o Identify and shape upsell opportunities in close partnership with Sales.

o Develop and execute strategies that promote long-term value and account expansion.

* Strategic Judgment & Prioritization

o Exercise independent judgment in navigating competing demands within the account.

o Balance short-term delivery with long-term customer health and growth.

* Domain Expertise & Risk Mitigation

o Leverage expert-level understanding of eDiscovery and enterprise customer operations to solve delivery challenges and mitigate risk.

o Apply insights from the account to inform scalable approaches for similarly scaled enterprise customers.

WHAT YOU NEED TO SUCCEED

7+ years of experience in customer-facing roles, such as Program Management, Account Management, or Customer Success, ideally in Professional Services or SaaS.

* Deep experience in eDiscovery, legal technology, or related domains.

* Proven ability to build trust and credibility with senior customer stakeholders and internal OpenText teams.

* Strong business acumen with a strategic mindset and a bias for action.

* Exceptional cross-functional leadership and communication skills.

* Demonstrated ability to identify growth opportunities and drive execution in partnership with Sales.

* Comfortable operating in high-stakes, complex account environments.

* Occasional travel to customer sites may be required.

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.