Clinical Call Center Coordinator

Essential Functions

Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills

Responsible for informing members regarding the program benefits

Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education

Other duties, as assigned

Job Specifications

Typically has the following skills or abilities:

1-3 years of call center experience

Excellent oral and writing skills

Critical thinking skills

Must be organized with the ability to keep accurate notes and records

Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines

Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly

Excellent organizational and interpersonal skills

Operational knowledge of managed care or healthcare plans, team members, and clinical staff

Ability to work in a time-sensitive environment

Proficient with computers, including Microsoft Office and data management systems

English and Spanish bilingual

Preferred Skills

Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment

NCQA and HEDIS experience

#LI-REMOTE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.