Manager, Continuous Improvement Training

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Responsibilities:

Strategic Leadership:

Develop and implement comprehensive transformation and change communication strategies aligned with the organization's strategic vision and goals. Provide expert consultation and guidance to senior leadership on organizational transformation effectiveness and change management.

Work closely with the lean office to conduct organizational assessments to identify areas for improvement and develop targeted interventions.

Design and facilitate organizational development initiatives, including team building, leadership development, and culture change programs. This would include at the corporate, state or department levels.

Transformation Change Management:

Lead the development and execution of change management plans for major organizational transformations.

Conduct stakeholder analysis and develop communication strategies to ensure buy-in and engagement and identify and mitigate potential resistance to change.

Develop and deliver training and support programs to facilitate the adoption of new processes and systems.

Monitor and evaluate the effectiveness of change management initiatives and adjust as needed.

Culture Development and Engagement:

Foster a culture of continuous improvement, collaboration, and innovation.

Monitor organizational culture changes and develop action plans to address identified gaps. Design and facilitate change development programs to build organizational capability.

Project Management and Implementation:

Manage multiple transformation communication and change management projects simultaneously. Develop project plans, timelines, and budgets.

Monitor project progress and ensure timely completion of deliverables. Evaluate the effectiveness of communication and change management interventions.

Data Analysis and Reporting:

Collect and analyze data to assess organizational effectiveness and the impact of change initiatives. Develop and present reports on key metrics and outcomes.

Qualifications:

Bachelor's degree in Organization Development, Human Resources, Business Administration, or a related field (Master's degree preferred).

Minimum 5 years of experience in organization development and change management.

Proven track record of successfully leading organizational transformations and implementing OD initiatives.

Strong knowledge of change management methodologies.

Excellent leadership, communication, and interpersonal skills.

Strong project management and problem-solving skills.

Ability to influence and engage stakeholders at all levels of the organization.

Strong analytical and data-driven decision-making skills.

Experience with culture assessment and development.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.