ERIEBANK, Training & Development Team Lead (Hybrid)

Description

The Training & Development Team Leader designs and implements programs to enhance employee growth, client relationships, and service standards. This role requires strategic thinking, leadership, and the ability to manage initiatives like Salesforce, deposit projects, and divisional training. The ideal candidate is skilled in facilitation, passionate about development, and aligns training with the Bank's Core Values and goals. This individual will also act as a floating facilitator as needed to assist with frontline training needs.

Key Responsibilities:

Leadership & Team Management

• Supervise and mentor divisional trainers, ensuring their professional growth.
• Provide coaching and development opportunities for team advancement.
• Allocate resources to ensure smooth training delivery. Training Program Development

Training Program Development

• Create and deliver programs focused on interpersonal and technical skills.
• Collaborate with stakeholders to address training needs and gaps.
• Facilitate engaging sessions using diverse methods, including eLearning.
• Project Management for training support for internal frontline projects.

Client Relationship & Sales Tools

• Enhance client relationship skills through targeted training strategies.
• Lead initiatives like Brewing Conversations to promote collaboration.

Strategic Planning & Reporting

• Track and report training effectiveness to senior management.
• Integrate industry trends and best practices into training programs.

Collaboration & Alignment

• Partner with the Director of Education to align training with organizational goals.
• Ensure programs meet frontline and support staff needs, enhancing the client experience.

PROVIDE ENHANCED CLIENT SERVICE

The trainer will create and facilitate role specific content that focuses on building client relationships and utilizing the vital sales tools to customize the overall client experience. Prioritizes opportunities to enhance employee's knowledge to positively impact our clients. Additionally, collaborates in developing client educational experiences.

FOSTER OUR CULTURE

Leads a positive, fun, and engaging training environment that fosters innovative learning and ensures every employee feels welcomed and valued. Introduces and demonstrates our Vision, Mission and WOW Promise Service Standards. Seeks volunteer opportunities in community events to support community bank efforts.

PROMOTE DIGITAL AWARENESS

Seeks enhanced virtual training solutions that provide cost savings for long term growth. Demonstrates forward thinking by introducing, enhancing, and supporting the culture, technology, and dependability of the SMART Centers. Provides leadership in communicating technology enhancements and fixes for software upgrades. Responsible for updating and communicating training opportunities for all employees.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Keeps the integrity of intranet training resources by updating procedures as vital. Enhances the mentor/employee relationship through continued development and measurable recognition. Supervises employee progress and is accountable to provide additional learning moments. Supports frontline questions as well.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

To help enhance training skills and industry knowledge, takes advantage of various development opportunities by enrolling in industry related webinars and Bank offered courses. Looks for opportunities to improve procedures and processes and utilizes futuristic training methods to ensure enthusiastic, effective training sessions. Is cross trained to support all training department strategic goals.

Requirements

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

Have the skills it takes to perform this job optimally? This role requires an individual to perform each crucial job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions!

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and social skills to write and speak optimally both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and optimally.
• TECHNOLOGY SKILLS: Ability to use telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to seek exciting problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to optimally carry out all vital functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel frequently to all market areas and attend seminars or training sessions offsite.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Hospital Indemnity
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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