Business & Technical Analysis Director

The Business & Technical Analysis Director is an influential leader who establishes and develops broader company strategy impacting the identification, evaluation and design of technology-based business solutions and the support for software-as-a-service (SaaS) and enterprise-wide applications. They identify and evaluate fundamental issues to solve complex business problems, drive system optimization and mitigate potential risk.

Leadership & Supervision

• Inspires Action, Coordinates multiple initiatives.
• Establishes and develops broader company strategy and translates into multi-functional objectives.
• Leads activities of one or more functional areas, divisions, product groups and services through subordinate directors / managers who have overall responsibility for the successful operation of assigned areas.
• Oversees team(s) to develop new methods and solve company-wide matters.
• Responsible for setting and executing the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for creating and fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for directing, empowering, and motivating employees to successfully accomplish strategic priorities and responsibilities.

Knowledge & Application

• Develops and provides strategy, vision, and direction to multiple functions.
• Implements companywide policies and practices. Provides input to executive management.
• Accountable for function financial results which impact organization performance.
• Works consistently with abstract ideas or situations across functional areas of the business.
• Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for multiple functional areas.
• Anticipates factors that could influence strategies and company position in the market.

Collaboration & Interaction

• Interacts with internal and external executive level management, requiring negotiation of extremely critical matters Influences policymaking and strategy based on communication strategies and persuasion skills.
• Recognized as an influential leader.

Education

• Required
  • Bachelor's degree or higher in the Information Technology (IT) or business field. In lieu of a degree, at least 12 years of experience in analytics, business or IT.

Skills and Experience

• Required
  • 9+ years of experience in analytics, business or IT
  • 5+ years of experience managing direct reports
• Preferred
  • Administer, configure, and maintain Planview to meet business requirements and standards.
  • Must have experience with Planview's Portfolios, Finance, and AgilePlace modules.
  • Collaborate with stakeholders to define and implement best practices for project and portfolio management in our toolset.
  • Provide user support, troubleshooting, and issue resolution for Planview.
  • Develop and deliver training programs and materials for new and existing users.
  • Create and maintain documentation related to Planview configuration, processes, and workflows.
  • Monitor tool usage and performance, identifying opportunities for improvement.
  • Stay current with Planview updates and industry trends, recommending enhancements or the adoption of new features as available.
  • Lead, configure, and customize the Atlassian tools, including Jira, Confluence, and related plugins, to align with organizational requirements.
  • Collaborate with cross-functional teams to gather and scope project requirements.
  • Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs.
  • Build a playbook to demonstrate the capabilities of Atlassian/Jira to the business users.
  • Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes.
  • Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, backups, and data hygiene.
  • Create dashboards based on business requirements, troubleshoot Atlassian related issues, and generate reports to provide tool usage and performance insights.
  • Proven understanding of IT service management concepts and standard processes.
  • Ability to lead, coach, and mentor a team of Jira/Planview admins.
  • Experience with Atlassian tool integration and plugin development is a plus.
  • Time management skills to balance ongoing administrative tasks with project-based work.
  • Experience working in scrum or agile teams.