Operations Analyst II
The Operations Analyst I is responsible for researching, compiling, analyzing, and reporting moderately complex operational data from multiple sources, including unit production, productivity, and/or quality statistics. Assists in defining user requirements, performing user acceptance testing, and/or troubleshooting systems-related operational issues. Assists ongoing production and workflow improvement efforts and manages small projects and/or small segments of larger projects. This position is responsible for providing operational support for various products with small to medium complexity. The products include, but are not limited to, Positive Pay/Image, eFX, DAS, BDC, RSA. Operational support includes the setup and maintenance of customers on each of the Cash Management Products listed above. This position will also provide specialized support requiring independent decision making skills, advance problem resolution and the ability to identify, communicate and escalate potential risk factors related to daily responsibilities.This position will possess an advanced level of expertise and functional product knowledge allowing them to identify and recommend process improvements. This position will be involved in the implementation of small to medium projects within EPG, contributing to the testing, procedure development and training.
Position Responsibilities:
Operational/Technical Support
- Ensure availability 24 hours a day / 7 days a week to provide operational / technical support
- Research issues and provide problem resolution.
- Escalate problems/issues as needed to the appropriate departments/individuals.
- Establish and maintain good relationship with internal and external customers/vendors.
- Provide training to operational staff for existing processes as needed.
- Service internal customers in a courteous and professional manner.
- Respond to phone calls/pages in a timely manner.
- Ensure PC access is working appropriately outside of the office.
Project Support
- Test and Implement New Projects, Products, System upgrades, enhancements and vendor fixes associated with IM problem ticket.
- Facilitate the coordination of project implementation into production.
- Perform necessary requirements associated with conversions, acquisitions and enhancements, including test scripts and implementation.
- Ensure procedures are documented and staff is trained prior to implementation of project.
- Ensure Project Tracking Log is completed for every project.
- Represent the department at meetings for upcoming and ongoing projects.
- Develop standardized test scripts.
Customer Support
- Review cases daily that are assigned for new set-up under Direct Transmission.
- Check customers test files and assist customers with corrections if necessary.
- Perform new customer setups, customer changes.
- Test with I.S. for new changes.
Position Qualifications:
- Associate Degree or 2 years of relevant work experience
- 2 years of operational experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jun 28, 2025